Hotel management h1.location_city

Hotel Revenue Management (On-site)

SUMMARY

Revenue Management responsibilities include maximizing and forecasting room revenues through management of room inventory and pricing. Communication of trends and strategies of competitor hotels to assist team members in making yield decisions. Collaborate closely with the Director of Sales and sales team to review and evaluate future group leads and business opportunities. Supervision of Reservations Agents or Group Coordinators and office operations. Assist as necessary with the reservations process. Manage e-commerce accounts/business.

QUALIFICATIONS

• Requires high school language, math and reasoning level.

• Two years prior departmental management experience in sales, revenue, or front office fields.

• Competent organizational skills.

• Previous supervisory/managerial experience.

• Ability to communicate effectively with the public and other employees.

• Read, write and speak English fluently.

• Computer experience is required.

• Present a professional appearance and confidence.

• Required statistical and competitive analysis.

• No employee will pose a direct threat to the health/safety of self or others.

PERFORMANCE STANDARDS

• CUSTOMER SERVICE: Deliver the best service, quality and value to every customer, every time. Maintain customer satisfaction as the driving philosophy of the hotel. Personally demonstrate a commitment to customer service by soliciting and responding promptly to guest needs. Commit to satisfying every guest. Empower department staff to deliver customer service by encouraging and rewarding responsive guest assistance.

• FINANCIAL: Meet or exceed budgeted profit and margin of the department. Prepare annual departmental budget that accurately reflects the hotel’s operations plan. Anticipate revenue/cost problems and manage the timing of discretionary expenditures. Analyze financial and operating information on an ongoing basis in order to achieve budgeted labor and other cost standards. Accurately prepare and distribute short-term and long-term forecasts, including daily 5-day forecast and weekly 14-day forecast. Ensure department staff is trained in financial/control procedures as outlined by internal audit, and that these procedures are regularly followed. Impact cash flow by effective management of accounts receivable and accounts payable at the departmental level.

• PEOPLE: Manage people according to Margaritaville’s values. Manage human resources functions including recruiting, selection, orientation, training, performance reviews, pay and recognition programs to maintain a skilled and motivated workforce. Maintain a positive, cooperative work environment between staff and management. Emphasize training and development as a way of doing business in order to empower employees to successfully perform their jobs. Help to develop management talent by acting as a mentor for direct reports. Resolve employee grievances fairly and timely. Ensure employees fully understand performance standards, review process, and reward successes. Manage safety program to protect guests and employees and which meets OSHA requirements. Use ongoing safety plan to minimize workers’ compensation claims.

• QUALITY: Maintain physical product standards by routinely inspecting department to ensure that equipment is in proper working condition and supplies are stocked at proper levels. Have acceptable property quality audits for assigned areas and implement action plans to correct deficiencies. Manage security procedures such as key control. Test call result in acceptable quality levels.

• MANAGING THE BUSINESS: Analyze the hotel’s demand segments, sources of business for each, and manages pricing and rooms inventory to maximize revenues and profits. Know the principle competition for each segment and leverage hotel’s relative strengths against each. Identify and effectively react to major revenue opportunities on an ongoing basis. Accurately forecast revenues and profit potential from accounts and groups within acceptable variance levels. Meet or exceed sales goals for group bookings, new leads, contacts and number of weekly sales calls. Maintain effective involvement with key community organizations. Demonstrate effective sales skills to obtain maximum meeting room occupancy.

ESSENTIAL FUNCTIONS

• Answer all calls and questions regarding hotel facilities and rates.

• Demonstrate positive leadership characteristics, which inspire employees to meet and exceed standards.

• Enter group contracts and communicate group information to the front desk.

• Maintain work areas neat and organized.

• Monitor payroll hours and reports.

• Organize reservations activities and filing system.

• Promote employee empowerment.

• Regulate rate and inventory availability.

• Report all unsafe conditions immediately.

• Select, train, supervise, schedule, develop, discipline, and counsel employees according to Margaritaville policies and procedures.

• Ensure compliance with appearance standards.

• Attend meetings as well as schedules and conducts departmental meetings.

• Complete other duties as assigned by supervisor to include cross training.

• Correspond in writing with guests.

• Follow through on all changes submitted by Sales Department.

• Perform in the capacity of any position supervised.

• Perform simple analyses of room night, rate, and revenue statistics. Generate reports on demand.

• Provide proper departments with rate and inventory information.

• Return phone messages.

• Conduct performance appraisals.

• Prepare three-day and ten-day forecast to reflect budgeted occupancy levels and distribute to all departments.

• Other duties as assigned by Supervisor.

SPECIFICS OF ESSENTIAL FUNCTIONS

Lead the weekly Revenue Management meeting where the current booking period is evaluated for proper rate and availability control. As chairperson, Revenue Manager gives a synopsis of results vs. decision from the previous week and leads discussion on future issues. During the meeting, detailed meeting minutes are to be taken and later distributed to meeting attendees and Regional Directors

Manage computerized reservation, inventory, and revenue management systems; and ensure transient pricing, length of stay controls, inventory levels, group inventories, group cut-off dates, and all other associated transient and group controls are properly maintained.

• Utilize other systems related to the functions of Revenue Management, including but not limited to, IDEAS, Delphi, Duetto, Infor HMS, and GDS.

• Responsible for reviewing, updating, and maintaining brand Web sites, GDS Databases, and e-commerce sites for hotel-specific descriptive information.

• Lead the effort for the hotel to achieve highest possible RevPAR by setting up the hotel to maximize occupancies and room rates based on current market demands.

• Own and manage all sellouts until day of arrival. Upon day of arrival, turn over the responsibility to Front Office management but continue to assist as needed; or as directed by GM.

• Review and analyze various reports related to Revenue Management, either received or created, and act accordingly based upon information and analysis. Reports include, but are not limited to, STAR reports, Hoteligence reports, competitive shop reports, market demand reports, and CRS/PMS/RMS/GDS reports.

• Accurately prepare and distribute short-term forecasts, such as daily 3-day forecasts and weekly 10-day forecasts, which provide hotel operating departments current occupancies, arrivals and departures, house counts, and other relevant information to efficiently operate the hotel.

• Accurately prepare long-term forecasts, such as 30/60/90 day forecasts, along with the General Manager, Director of Sales, Controller and any other parties involved.

• Actively participate in the creation of annual budgets with General Manager, Director of Sales, Controller and any other parties involved.

• Manage all e-commerce channels hotel is participating with, including room allotments, net rate pricing, and cut-off dates, via the use of third-party Extranet systems or manually by fax or phone. Revenue Manager is also responsible for establishing and maintaining relationships with e-commerce Market Managers, and to work with these Market Managers to effectively market hotel and sell room inventory.

• Manage Reservations Department and any Reservation Sales Agents working in the department. >span class="NormalTextRun SCXW84374220 BCX0"> department is properly staffed and efficiently operated to handle all inbound calls, rooming lists, faxes, e-mails, and any other reservations-related information. In addition, >span class="NormalTextRun SCXW84374220 BCX0"> that all Reservations personnel adhere to all Margaritaville, hotel-specific and departmental-specific policies & procedures.

• Train both new and veteran staff in Reservations on systems, Enhanced Reservation Sales techniques, and all other functions and policies relative to department.

• Attendance of required Margaritaville meetings, brand meetings and training. Occasional travel to attend these meetings will be required.

• Complete month-end reports and input into MMER. >span class="NormalTextRun SCXW84374220 BCX0">. Adhere to all published deadlines in Margaritaville calendar.

• Work closely with the Director of Sales and Marketing, the Director of Front Office (Front Office Manager) and if applicable, Rooms Division Manager, to >span class="NormalTextRun SCXW84374220 BCX0"> their departmental objectives and responsibilities to the hotel are met without having a negative impact on total rooms revenue management.

• Act as “Gate Keeper” to property reservation systems to ensure all reservations entering systems adheres to pricing and inventory controls, hotel policy; and/or meet approval of Revenue Manager and/or General Manager.

• Communicate and Coordinate with Margaritaville and Safe Harbor corporate offices as needed as it relates to Revenue Management, Reservations, and Sales/Marketing.

• Coordinate daily competitive rate shops in accordance with corporate guidelines and submit daily, or as needed, to other hotel departments and regional corporate personnel. Continuously monitor competitive environment and report any emerging trends to pricing, LOS, or other pertinent information.

• Review room revenue adjustments and track for repetitive errors in Reservations and/or Front Office. Use tracking tool to eliminate future errors and minimize adjustments.

• Utilize and adhere to the Revenue Manager Daily/Weekly/Monthly checklist.