Implementation analyst serp_jobs.h1.location_city

Sr. Implementation Manager

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

Overview

The Sr. Implementation Manager role is responsible for the strategic organization and execution of all tactical tasks related to the implementation, including funding arrangements, plan design, and technical integration associated with each deployment. This person should possess great cross-functional leadership and teamwork skills all the while providing exceptional customer service to internal and external clients. Using a consultative approach, this person will onboard our midsize clients, develop and document a plan design to meet their business requirements, create and maintain a formal project plan, and deliver on quality execution and employer satisfaction. This person will be required to move projects forward amidst ambiguous client expectations. This person will assist with the standardization of tools and processes used by the team and contribute to team trainings, documentation and lead departmental initiatives. The combination of product, program, and system knowledge, interpersonal communication, social skills, a strong sense of initiative and drive to get the job completed will be critical.

What You'll Be Doing

• Identify client nuances, plan requirements, and contractual commitments to create non-standard solutions.
• Implementation manager is responsible for coordinating and planning with all levels of internal and external partners including cross-functional teams, clients, Third Party Administrators, brokers, and external partners.
• Lead client advocate throughout the implementation while maintaining project management standard methodologies to keep leadership and key partners informed of progress, risk assessments and executive summaries, as appropriate. Proactively identify factors jeopardizing the project and leverage internal resources, and client contacts to assess and mitigate further issues before looping in internal leadership.
• Develop unique project specifications and objectives from initiation to delivery for implementation projects of moderate complexity with standard and non-standard solutions for both new and existing clients.
• Own the discussion through a consultative approach and suggest solutions with key partners for standard and customized plan design. Collaborate with clients and / or cross-functional teams to produce functional specifications, design documents, and other blueprints for the project. Define scope of efforts required to meet objectives and create comprehensive project timelines. This includes analyzing, reviewing, and forecasting project expenditures and mitigating scope creep.
• Responsible to drive project team and partners down the critical path by preparing and regularly maintaining project plans after aligning on necessary project steps, activities, the sequence of events, critical success paths, dependencies, and the duration of tasks with all partners.
• Identify and acquire appropriate resource needs, ensuring availability to support and complete project deliverables. Manage resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects. This may include collaboration with functional department managers to assemble project teams.
• Identify, assign, and align on project responsibilities ensuring that activity, integration, and productivity are employed in the most efficient manner while still meeting project targets. Manage resources within respective departments, other internal departments, outside service providers as well as materials committed to the projects to ensure that project breakthroughs are met and completed on time.
• Perform various implementation tasks including plan requirement completion, business and technical data gathering, complete system configuration, communications strategy consultation and materials delivery, and web-based system demonstrations and training sessions.

What You Will Need To Be Successful

Salary Range

$60000.00 To $75000 / year

Benefits & Perks

The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives as part of the total compensation package, in addition to a full range of benefits including :

Why Work With HealthEquity

HealthEquity has a vision that by 2030 we will make HSAs as wide-spread and popular as retirement accounts. We are passionate about providing a solution that allows American families to connect health and wealth. Join us and discover a work experience where the person is valued more than the position.

You belong at HealthEquity!

HealthEquity, Inc. is an equal opportunity employer, and we are committed to being an employer where no matter your background or identity you feel welcome and included. We ensure equal opportunity for all applicants and employees without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, status as a qualified individual with a disability, veteran status, or other legally protected characteristics. HealthEquity is a drug-free workplace. For more information about our EEO policy, or about HealthEquity's applicant disability accommodation, drug-free-workplace, background check, and E-Verify policies, please visit our Careers page.

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At HealthEquity, our goal is to save and improve lives by empowering healthcare consumers. This shared purpose inspires everything we do, including how we approach hiring. Our process is designed to get to know the real you : your skills, experiences, and potential to make a difference. We value honesty, originality, and the courage to do the right thing, even when it is not the easiest path. Showing up as your authentic self reflects these values and helps us build something truly remarkable together.

As AI is becoming a common tool throughout the application process, we want to be clear about its appropriate use at HealthEquity. Using AI to support resume writing, research, or interview preparation is perfectly acceptable, provided the content is accurate and genuinely represents your qualifications and skills. For other key parts of our interview process, however, it is important that the ideas, communication, and work you share reflect your own voice, experiences, and thinking. We ask that you participate in our live interviews and complete any assessments without AI assistance unless instructions explicitly indicate otherwise or a specific exception is discussed and approved in advance. This approach ensures fairness, celebrates your individuality, and allows your authentic perspective to shine. Behaviors that do not align with these guidelines may result in disqualification from the hiring process or termination of employment if later discovered. We appreciate your understanding and look forward to learning about the unique contributions only you can bring to HealthEquity.

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