Description:
(Internal Title: Implementation Coordinator)
Location: Hybrid or Remote (Exeter, NH or South Burlington, VT preferred)
Employment Type: Full-Time
About the Role
Cobalt Benefits Group (CBG) is seeking an Implementation Specialist to support the successful onboarding of new clients onto our self-funded benefit platforms. In this role, you’ll partner closely with Sales, Account Management, and internal operational teams to ensure a smooth, accurate, and timely implementation experience for our clients.
This is a highly collaborative, detail-oriented position that blends project coordination, client communication, and process execution. The ideal candidate is comfortable managing multiple timelines, working cross-functionally, and engaging directly with client stakeholders.
This role is eligible for hybrid or fully remote work, depending on candidate location and business needs.
What You’ll Do
- Coordinate and drive implementation activities across multiple internal teams and external partners
- Create, manage, and maintain implementation project plans, timelines, and tracking documentation
- Gather, document, and validate customer requirements to ensure accurate product and service setup
- Proactively identify risks or issues and partner with stakeholders to drive timely resolution
- Facilitate implementation kick-off activities, including preparation of tools and documentation
- Lead or support client-facing meetings and presentations related to onboarding and implementation
- Track action items, follow-ups, and implementation milestones to keep projects on schedule
- Customize and maintain department-specific documentation and templates
- Build strong working relationships with internal teams, vendors, and client contacts
- Support continuous improvement of implementation processes and standards
- Perform other related duties as assigned
Requirements:
What We’re Looking For
- 2+ years of experience in health insurance implementation or a closely related benefits/insurance role
- Experience working directly with clients on complex initiatives
- Knowledge of self-funded health plans and related services (TPA, claims administration, HSAs, FSAs, COBRA, etc.)
- Strong project coordination and organizational skills with the ability to manage multiple priorities
- Comfortable presenting to client management and facilitating meetings
- Proficiency in MS Office (Excel, PowerPoint); experience with web-based tools and documentation systems
- Ability to work independently and collaboratively across teams
- Associate’s degree or equivalent relevant industry experience
- Willingness to travel up to 10% during peak implementation periods
- Technical writing experience is a plus
Why Join Cobalt Benefits Group?
Cobalt Benefits Group is a trusted third-party administrator specializing in self-funded benefit plans. With over 30 years of experience and 180+ employees, we support employers through customized health plan administration, claims management, and specialized programs including FSAs, HSAs, COBRA, and retiree billing.
After a 60-day waiting period, full-time employees are eligible for a comprehensive benefits package, including:
- Medical, dental, and vision coverage with employer HSA contributions
- Company-paid life, AD&D, and disability insurance
- 401(k) with up to a 6% employer match
- Generous paid time off, sick time, and 10+ paid holidays
- Flexible Spending Accounts
- A collaborative culture with regular company events
Equal Opportunity Employer, including disability/protected veterans
Compensation details: 65000-80000 Yearly Salary
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