Implementation manager h1.location_city

Help shape how businesses accept payments every day. Join a client-facing team that turns complex payment challenges into simple, secure, and scalable solutions. You’ll guide mid-sized businesses through their journey to go-live, making it easier for them to accept card payments with confidence. If you love solving technical puzzles, collaborating with diverse teams, and seeing your work make an immediate impact, this role is for you.

As a Technical Implementation Associate I within Payments Technology, Merchant Services, you lead clients through the integration and testing of credit card transaction processing on our platforms. You partner directly with developers, project managers, and stakeholders to align payment workflows with technical specifications and regulatory standards. You thrive in a fast-paced, collaborative environment, managing multiple projects while building trusted relationships. Your work enables businesses across industries to process payments securely and reliably.

Job responsibilities

• Lead technical onboarding and implementation for mid-sized merchants and third-party integrators
• Advise clients on connectivity options, communication protocols, and transaction record formats aligned to product capabilities
• Plan and execute integration testing to validate features, connectivity, industry, and regulatory requirements
• Analyze transaction and file messages sent to test environments or self-testing tools and communicate results and remediation steps
• Diagnose issues across application, data, and network layers; coordinate fixes with clients and internal partners
• Serve as the primary point of contact for implementation issues and drive timely resolution
• Coordinate technical activities for migrations from current processing environments to our platforms
• Mentor analysts and collaborate with cross-functional partners to improve client integrations and internal processes
• Partner with sales consultants and subject matter experts to provide advanced technical consultation on client calls
• Support complex initiatives including EMV chip certification with card networks
• Contribute to special projects that enhance the tools, processes, and standards used during implementation

Required qualifications, capabilities, and skills

• 3+ years of experience in the credit card payment processing industry in a technical role
• 5+ years of experience in a technical role such as networking, technical support, quality assurance, sales engineering, or business analysis
• 1+ years of experience with connectivity technologies such as MPLS, VPN, internet, or cloud networking
• 1+ years of experience with protocols such as TCP/IP, SFTP, and HTTPS
• Experience reading and interpreting technical product specifications for transaction and file-based integrations
• 2+ years of experience diagnosing complex issues across applications, data messages, and network connectivity
• Familiarity with payment security and compliance requirements such as Payment Card Industry (PCI) standards
• Strong analytical, organizational, and communication skills with a client-focused mindset
• Ability to prioritize and manage multiple projects in a fast-paced environment
• Ability to handle escalations with professionalism and drive positive outcomes

Preferred qualifications, capabilities, and skills

• Experience with point-of-sale (POS) systems and payment terminals
• Experience with EMV chip certification processes with card networks
• Knowledge of processing platforms such as Stratus, Tandem, or Orbital Gateway
• Bachelor’s degree in a related field
• Experience mentoring peers and leading process improvements
• Experience working with resellers, hardware vendors, and integrators in the payments ecosystem
• Experience with host simulators and self-testing tools for payments integrations