Implementation manager [h1.location_city]

Job Title :

Software Implementation Project Manager

Location :

Sacramento, CA (In-Person)

About NEXGEN Asset Management :

NEXGEN Asset Management is the industry-leading Enterprise Asset Management (EAM) software that combines a robust Computerized Maintenance Management System (CMMS) with advanced asset management planning tools. Backed by over 25 years of expertise, our web-based software supports comprehensive asset management programs, empowering organizations to maximize operational efficiency and strategic planning.

Position Overview :

We are looking for an experienced Software Implementation Project Manager. This role requires a balance of technical expertise, project management, and client engagement to drive successful implementations.

You'll be responsible for the entire implementation lifecycle of our state-of-the-art Enterprise Asset Management (EAM) software solution, ensuring clients maximize the full potential of our platform — from initial kickoff through go-live. You will manage project timelines, collaborate with internal and external cross-functional teams, and ensure successful delivery while maintaining a high standard of client communication and support.  If you're looking to join a high-growth technology company where innovation meets impact, and where your work directly shapes the future of asset management, this is your opportunity to make a difference.

This full-time position is based in our Sacramento, CA office. Our most important asset is our people. We value a healthy work-life balance and currently offer a 40-hour work week with a schedule of four days on-site and one day remote. You will report to the Director of Project Delivery and play a critical role as the primary point of contact for clients and have the opportunity to contribute meaningfully to transformative projects while advancing your career within a professional and supportive environment.

Responsibilities :

Lead and deliver multiple SaaS implementation projects from kickoff through deployment, ensuring scope, timeline, and quality objectives are met.

Develop and manage detailed implementation plans, including timelines, milestones, and resource allocation.

Proactively identify risks and mitigation strategies to ensure projects are delivered on schedule and within scope. Facilitate cross-functional collaboration with technical teams, resource managers, and SMEs to align deliverables with the overall implementation strategy.

Partner with clients to understand their business objectives, workflows, and technical requirements and ensure clarity and alignment across multiple stakeholders.

Analyze and document future-state business processes, including workflows, handoffs, and dependencies.

Analyze large client data sets for migration and identify gaps in data integrity, create robust data mapping strategies, and ensure all data aligns with system requirements for a seamless transition.

Configure and customize the NEXGEN software to meet client specifications, leveraging best practices and innovative solutions to maximize value and user adoption.

Design and conduct comprehensive UAT sessions with client stakeholders to validate workflows and configurations, gather feedback, and ensure solutions meet business requirements.

Oversee the deployment process, ensuring a smooth transition to the client’s operational environment. Provide real-time support during go-live and address any immediate issues.

Provide post Go-Live support to clients, addressing issues and questions. Support project handoffs to support teams, ensuring customer acceptance and continuity post-go-live.

Maintain clear, proactive communication with clients, internal teams, and leadership throughout the project lifecycle. Document progress, decisions, and lessons learned to inform future implementations.

Required Qualifications :

Education

Bachelor’s Degree.

Technical & Industry Experience

4+ years of technical project management experience leading enterprise-class B2B / SaaS software implementations, preferably with CMMS or EAM software solutions.

Strong preference for candidates with direct experience in utilities, facilities, and public works (4+ years or equivalent depth of knowledge).

Strong technical aptitude with the ability to learn and adapt to new software and technologies quickly.

Proven ability to translate customer requirements into actionable project plans through strong analytical and problem-solving skills.

Experienced working with large data sets, including data integrity validation and mapping.

Required Skills :

Project Management & Analytical Skills

Demonstrated success in managing multiple projects simultaneously while maintaining scope, schedules, budgets, and quality standards.

Strong problem-solving and critical-thinking skills, with the ability to tailor solutions to customer needs.

Ability to adapt quickly in a fast-paced environment with shifting priorities.

Expertise in breaking down complex processes to ensure clarity, efficiency, and effectiveness.

Ability to envision solutions and understand the process steps from start to finish.

Outstanding communication and client relations skills, with the ability to ask critical questions, clarify business requirements, and explain technical concepts to non-technical audiences.

Strong customer-facing presence with the ability to build trust, manage expectations, and maintain long-term relationships.

Flexible schedule to accommodate occasional out-of-hours requests to support.

Willing and able to travel to client sites within the U.S. up to approximately 20% of the time.

Compensation :

The compensation range for the annual base pay for this position is $90,000 - $120,000. In addition to base pay, employees may be eligible for a discretionary annual bonus. The stated salary represents the expected compensation for this position. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and education.

A comprehensive benefits package is offered that includes three weeks of paid time off per year; paid holidays; a 401(k)-retirement plan with employer matching; health insurance; and other supplemental benefits.

Why Work at NEXGEN :

Engage with an innovative and intelligent team

Be a part of a fun & progressive culture in a dog-friendly office

Flexible work environment

Competitive salaries and room for growth

Excellent benefits

NEXGEN Core Values :

Courage – Do the right thing & do not be afraid of taking smart risks

Be bold and make intelligent decision

Take initiative even when faced with adversity

Innovation – Promote innovation & continuous improvement

Approach work with intellectual curiosity

Follow best practices of the industry

Respect – Treat others with respect & professionalism

Be honest, open, and forthright

Approach the organization, clients and team with integrity

Proactive – Anticipate & take the initiative to achieve results

Be aware of situation and environment

Anticipate needs and take initiative to address

Results – Deliver exceptional results

Hold yourself accountable to deliverables and deadlines

Strive for excellence

Community – Build a community of co-workers and clients

Family-driven culture of teamwork

Connect on a personal level with team and clients

In addition to our core values, NEXGEN is proud to be an equal opportunity employer. We seek to bring together diverse ideas, experiences, skill sets, perspectives, backgrounds and identities to drive innovative solutions. We commit to promoting a welcoming environment where inclusion and belonging are held as a shared responsibility.