Implementation manager [h1.location_city]

Implementation Manager

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

We are searching for the best talent for an Implementation Manager located in Pittsburgh, PA; Charlotte, NC; Raleigh, NC; Orlando, FL; Phoenix, AZ; or Dallas / Forth Worth, TX.

Purpose :

We are seeking an Implementation Manager to drive projects from initiation to completion. The Implementation Manager will own the launch process in designated therapeutic areas, defining project requirements and engaging with the main stakeholders to deliver projects to completion. The Manager will solve problems and advocate for solutions while securing stakeholder buy-in. Post-launch, the Implementation Manager will provide historical context to operational leadership and assist with change requests and program enhancements.

Responsibilities :

• Act as the primary point of contact for assigned implementations and own end-to-end delivery.
• Collaborate with key stakeholders to develop process flows, requirements and program solutions that enhance patient, provider and agent experiences.
• Ensure timely product development and implementation that meets PSC / PECS expectations.
• Collaborate with PSC technology group to review system requirements that enhance the agent experience.
• Facilitate conversations with operational teams to determine their needs and deliver solutions that optimize operational workflow.
• Define project scope and translate it into actionable tasks and schedules
• Manage implementation processes, including progress tracking, problem resolution, system implementation, testing, documentation, and training.
• Provide leadership to guide cross-functional teams toward project goals while maintaining quality and customer satisfaction.
• Lead cross-functional teams to effectively plan project meetings and drive accountability for deliverables.
• Update stakeholders on progress and manage expectations regarding project aspects.
• Identify issues, explore solutions and implement effective resolutions.
• Up to 25% travel is required.
• Perform additional duties assigned based on staffing and implementation needs.

Required Qualifications :

Preferred Qualifications :

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https : / / www.jnj.com / contact-us / careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills : Agile Decision Making, Agility Jumps, Analytics Insights, Cross-Functional Collaboration, Expectation Management, Leadership, Organizational Project Management, Organizing, Process Improvements, Program Management, Project Management Methodology (PMM), Project Management Office (PMO), Project Management Tools, Project Reporting, Quality Assurance (QA), Statement of Work (SOW), Technical Credibility