Implementation specialist serp_jobs.h1.location_city

Implementation Coordinator

FinQuery stands at the forefront of accounting automation, driven by a deep specialty in contract-driven accounting. Our AI-enabled platform transforms how controllers and finance teams operate, seamlessly managing and accounting for the complex financial contractslike leases, prepaids, and accrualsthat are the backbone of modern business. We are not just a software provider; we are the unified subledger that eliminates time-intensive, error-prone technical accounting workflows, ensuring financial reports are accurate and empowering our customers to focus on strategic, high-value tasks.

FinQuery is the global leader in lease accounting (as recognized on G2.com) and serve more than 8,500 customers worldwide. Our growth trajectory has been consistently validated by the Inc 5000, which has recognized us as one of the fastest-growing private companies for five consecutive years.

Solve the Problems That Matter Most

We are looking for an Implementation Coordinator to join our Professional Services team. This role is responsible for getting clients onboarded and adopting the FinQuery application after the purchase order is signed. Implementation Coordinators will walk clients through FinQuery's on-boarding process, ensure that the project timeline is adhered to, and be a focal point for information flowing to and from the client. As the point of contact during on-boarding, this role is critical in ensuring that clients have a great first impression of our application and can start utilizing it as quickly as possible.

How You'll Make an Impact :

• Manage customer-facing project services
• Coordinate with Sales, Professional Services and Customer Solutions to onboard multiple clients simultaneously accurately and efficiently
• Engage with Engineering to resolve issues that arise in implementation and communicate product updates to the client
• Initiate, plan and design project timelines based on client specifics and the availability of internal resources
• Comply with department standards in accordance with SOC regulations, especially as it relates to confidential document management
• Support development of business cases with the customer team, including solutions estimates
• Communicate project status and milestones to the client in a consistent and effective manner
• Manage customer relationships as well as the project team and internal experts
• Coordinate with Professional Services team to input client data into the application and train clients on how to use the software
• Use Salesforce and Monday to track project milestones and client interactions
• Provides customer focused interaction ensuring timely response and effective follow-up on client and / or internal requests and / or issues.
• Ensure client satisfaction and product / service adoption
• Conduct all business in accordance with FinQuery policies and procedures
• All other duties as assigned

The Expertise You'll Bring :

Bonus Points If You Have :

The base pay range for this position is $52,631-81,462. Please note : The final salary for this position will be determined in FinQuery's sole discretion consistent with applicable law, and based on a variety of factors, including, but not limited to, the applicant's skills, qualifications for the role, job-related knowledge, work experience, and FinQuery's business and other operational considerations.

Benefits

For Your Growth & Career :

For Your Financial Well-being :

For Your Health & Wellness :

For Your Family & Life :

About Us

FinQuery is an AI-powered contract management and accounting automation company trusted by over 8,000 organizations worldwide. Serving public, private, and government entities, we specialize in automating the accounting for an organization's largest areas of spendincluding leases, prepaids, and accruals. Our intelligent platform abstracts and consolidates source documents to provide a complete system of record. This is what sets us apart : we are the only provider offering this unified view, giving our customers the insight needed to control costs, ensure compliance, and solve the problems that matter most.

FinQuery is an equal opportunity employer to all persons, free from restrictions and prejudice based upon race, color, creed, religion, sex, domestic relationship status, parental status, family status, sexual orientation, national origin, gender identity, age, and disability status. FinQuery maintains a drug-free workplace.