Implementation specialist [h1.location_city]

Job Description

Florida, 70% Travel Supporting our NC, SC & FL Markets.

The Implementation Manager is a key member of the Implementation team. This individual contributor role oversees and drives Privia’s process in launching top doctors into our high performance network. The Implementation Manager is the primary point of contact, project manager, and trainer during the launch and implementation of providers into our medical group.

Primary Job Duties :

Partner with and launch providers into Privia Medical Group

Provide project management, training, and support throughout the implementation and go-live of physician practices on our electronic medical record and practice management / billing platform

Set practices up for long-term success with cost savings and population health strategies

Lead and coordinate activity between the practice and the rest of the Privia teams, including Finance, IT, Revenue Cycle, and Credentialing teams leveraging Project Management tools and processes

Train physicians, providers, and office staff on Privia’s processes, and technologies, and EHR system

Manage a detailed project plan and communicate status to the client and Privia management team

Manage multiple projects at once

Identify and assist with market based and national projects to improve workflows and operations for our care centers and internal teams

Help expand key strategic business units as needed (i.e., ancillaries, other Privia Service Lines, etc)

Manage change and client expectations effectively

Establish aggressive timelines and confront critical-path items and deadlines

Willingness and ability for overnight travel to customers in new markets and within your market as Privia expands

Serve as a mentor on the Implementation team

Interpersonal Skills & Attributes :

Excellent communication and client facing skills

Ability to work in a very fast-paced and changing work environment

Extensive project coordination experience

Process oriented with the ability to drive a project to completion

Conflict management skills

Problem solving skills with a proven track record

Collaborative, customer-focused and able to create visible value

Attention to detail

Ability to work independently and as a team member

Self-directed and resourceful

Excellent organizational skills

Technical aptitude

Team approach to working with others, ability to perform a variety of duties within any work-day and organizational skills from planning to execution of tasks and projects.

Qualifications

Bachelor's degree preferred or Relevant equivalent Experience

3+ years experience with practice management or EHR implementation and training

Technical project management in a healthcare setting is preferred

Prior experience in hospital or physician office setting including knowledge of physician office workflow and processes

Experience with change management strategies & tactics

Experience with project management tools

Knowledgeable about extended medical terminology

Ability to work with different levels of clinical personnel including providers

Must comply with HIPAA rules and regulations

The salary range for this role is $75,000 to $85,000 in base pay and exclusive of any bonuses or benefits (medical, dental, vision, life, and pet insurance, 401K, paid time off, and other wellness programs). This role is also eligible for an annual bonus targeted at 15% & restricted stock units. The base pay offered will be determined based on relevant factors such as experience, education, and geographic location.