Implementation specialist [h1.location_city]

About Us

We are BetMGM. We are revolutionizing sports betting and online gaming in the United States. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Sportsbook, Borgata online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our goals as a company. We strive to create a culture of empathy where our employees feel valued, heard, and comfortable bringing their authentic selves to work. We want to build a product and a workplace that reflect the communities we serve so we approach our work fearlessly, take responsibility when we get it wrong, and ante-up again. We play to win, and we are all-in together.

We were recognized as one of Glassdoor's "Best Places to Work".

About the Role

The Senior Manager of Technology Implementation is responsible for driving the successful delivery, optimization, and adoption of enterprise workflow and productivity tools across the organization. This role will initially focus on leading a company-wide implementation of Adobe Workfront, while other focuses will include aligning tool strategy to business objectives, consolidating overlapping tools, and establishing scalable processes to enhance cross-functional collaboration. This role will be responsible for promoting standardized documentation, prioritizing and assigning Technology Implementation requests, coordinating maintenance of the Technology knowledge-based solution and documentation procedures, maintaining vendor relationships with enterprise tool providers, and collaborating with stakeholders to produce required Technology documentation and communications. This role will also be responsible for collecting the Technology Implementation teams' updates and presenting key project highlights to the Technology department and BetMGM Executive team.

Responsibilities

Lead the Workfront Implementation program by managing consultant resources and project stakeholders to ensure scope, timelines, and budget are adhered to and provide regular project updates to management and project stakeholders

Oversee initiatives to improve existing enterprise tool workflows in ServiceNow, SharePoint, Confluence, JIRA, etc.

Develop a Workfront support structure to address business stakeholder inquiries and requests

Serve as the first point of escalation for initiative roadblocks and / or risks

Manage a Technology Implementation team by prioritizing and assigning Tech initiatives and tasks, and providing support and guidance throughout initiatives

Review and finalize work products such as user guides, business communications, and process documents to ensure quality standards are adhered to

Optimize tool rollouts by developing and / or coordinating rollout communications and training material to relevant stakeholders

Maintain enterprise tools and Technology knowledge bases by meeting with stakeholders regularly to ensure tool configuration and documentation is continually aligned with business strategy

Align with the Director of Technology Strategy and Transformation to understand the strategic needs of the business and Technology department and incorporate them into the Technology Implementation priorities

Serve as the acting department lead when the Director of Technology Strategy and Transformation is unavailable by attending meetings, providing updates to senior leadership, and managing team members, when needed

Provide direct line management by setting performance objectives and providing guidance and coaching to ensure set objectives are met

Leverage data to create KPIs and dashboards to increase business visibility into overall Technology department performance and IT project performances

Qualifications

Experience working on a Workfront implementation initiative is required

5+ years of experience managing a team in a fast-paced environment

Ability to inspire via superior communication & interpersonal skills are required, experience communicating and interacting with executive teams is preferred

Demonstrated ability to deliver autonomously within provided timelines by scoping initiatives and developing and maintaining a comprehensive project schedule

Proven leadership experience, especially in building, leading, and motivating teams

Expertise and demonstrated success in resource optimization and reporting

Experience rolling out enhancements to enterprise tools that promote workflow efficiencies

Ability to successfully work across cultures and locations, driving team cohesion and effectiveness

Demonstrated ability to successfully partner with a wide range of stakeholders including vendors, regulators, partners, and third parties

Experience using tools such as Smartsheet, Microsoft Project, Service Now, Trello, etc. to optimize team efficiency

Experience working alongside global stakeholders

Bachelor's or advanced degree in business or Technology is preferred, but not required

Experience in gaming, hospitality, retail, or similar industry preferred

PMP certification is desired, but not required

The annual salary range for this position is $136K to $181K. Factors which may affect starting pay within this range may include geography / market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan.

Gaming Compliance & Licensing Requirements

As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification.

In addition, candidates must comply with and support the company's responsible gambling policies, procedures and initiatives.

About Our Culture

Building BetMGM from the ground up takes effort, energy, and teamwork, but that's what will make leading this industry all the more satisfying. We stay focused on our main goal with the help of these four company pillars :

Believe in Your Game - Take your shot! There's a freedom to explore ideas usually only start-ups are lucky enough to experience.

Backed by the Best - With our expertise-merged with that of our world-class investors-we have the opportunity to take this business, and ourselves, farther than anyone has ever imagined.

Do What's Right - We operate with clarity and simplicity, always doing the right thing by our customers and each other, standing shoulder to shoulder every day.

Hustle Hard - Our combined commitment and ambition is what drives us to create some of the most innovative products in the industry.

What We Offer

As a valued employee, we're committed to giving you the resources and support you need. We offer Medical, Dental, Vision, Life Insurance, Commuter Benefits, Paid Time Off, Holidays, Employee Resource Groups and more!

Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. The position is also eligible for an annual bonus.

BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants.

We understand that each card in the deck plays a unique role in any given hand, just as our employees each play a unique role in accomplishing our company goals. So, we are committed to an inclusive culture for all and empowering our employees to thrive in meaningful careers. At BetMGM, we play to win, and we are "all in" together. If your experience looks a little different from what we've identified and you think you've got what it takes, we'd love to learn more about you.

If you need assistance or accommodation with your application due to a disability, you may contact us at recruitment@betmgm.com.

This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time.

#LI-REMOTE

#LI-IK1