Implementation specialist serp_jobs.h1.location_city

Description

DTN is seeking an experienced Customer Implementation Specialist to join our Professional Services team and execute the successful deployment of our enterprise-grade SaaS and RaaS solutions for global customers. This role bridges the gap between DTN's customer technology implementation and business value realization, ultimately contributing to customer success and long-term retention.

In this hands-on role, you will be responsible for designing, configuring, integrating, testing, and enabling customers on our offerings to ensure a seamless transition and rapid time-to-value. The position requires a combination of customer engagement skills, technical acumen, project management abilities, and excellent communication skills to ensure successful technical migrations and organizational adoption.

Key Responsibilities :

Implementation & Configuration :

Work closely with customers to understand their unique business requirements, processes, and pain points

Translate customer needs into detailed designs and configuration plans for our solutions

Configure the platform to meet specific customer needs, including use cases, data mapping, integration, and workflow automation

Develop and execute comprehensive testing strategies to validate the implementation and ensure functionality meets or exceeds expectations

Execute implementation strategies tailored to customer objectives

Support the creation of comprehensive documentation for all services, including guidelines, best practices, and training materials

Customer Engagement & Project Management :

Collaborate with customers to understand and execute business objectives, technical migrations, and change management plans

Assist in developing project plans and RACIs for customer-specific implementation and adoption proposals

Lead customer meetings, daily stand-ups, and status updates

Identify and resolve issues that arise during implementation, integration, and adoption workstreams

Proactively identify and mitigate risks, roadblocks, or challenges that could impact successful deployment

Change Management & Training :

Lead change management plans designed to minimize disruption and maximize user acceptance at the customer

Provide thorough training and knowledge transfer to customer teams to enable self-sufficiency and long-term adoption

Train customers to use and leverage DTN systems and ensure usage and adoption metrics are achieved

Cross-Functional Collaboration :

Collaborate with project managers, transformation consultants, Sales, Product, and Support teams to ensure coordinated delivery and consistent customer experience

Act as a liaison between customers and DTN teams to address concerns and escalate issues

Document all implementation details, decisions, and best practices to support ongoing system maintenance and future enhancements

Share feedback and insights with product and engineering teams to drive continuous improvement of our offerings

About you :

5+ years of hands-on experience implementing B2B SaaS or enterprise software solutions

Strong technical aptitude and ability to quickly learn and master new platforms and technologies

Demonstrated expertise in solution design, configuration, integration, testing, and validation

Excellent problem-solving and critical thinking skills to address complex customer requirements

Proven project management experience, with the ability to drive initiatives from concept to execution

Experience working in a cross-functional, collaborative environment with project managers, architects,users, and other stakeholders

Exceptional communication and interpersonal skills to effectively engage with customers at all levels

Strong analytical and strategic thinking skills, with the ability to translate insights into actionable strategies

Customer-centric mindset, passionate about delivering value and enhancing the customer experience

Bachelor's degree required

Background in agriculture, energy, transportation, or weather-sensitive industries

Proficiency in service design and project management tools

What You Can Expect from DTN

Competitive Salary

Unlimited PTO

Flexible working hours

Competitive Medical, Dental and Vision Insurance Plans

6% 401K matching

Unlimited access to 13k+ courses via learning platform to support employee career advancement

Employee Assistance Program (EAP)

The targeted hiring base pay range for this position is between $56,250 and $75,000.DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to : prior work experience, training / education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

About DTN :

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust , and action . We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

Trust Built : We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.

Confidence-Driven : We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.

Built for Industry : We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.

Future-Forward : We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice :

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and / or job offers. Please be advised that all legitimate communication from DTN will come from an official @dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.