Implementation specialist serp_jobs.h1.location_city

Job Description

Job Description

The Organization

The PopHealth Learning Center (“Learning Center”) is a California Social Purpose Corporation (SPC) committed to transforming how health care is delivered and experienced across California. The Learning Center’s mission is to bring together health care teams, insurers, and policymakers to keep communities healthy through care that works for patients, inspires providers, and lasts.  The Learning Center aims to become a catalyst for aligned statewide population health transformation in Medi-Cal (California’s Medicaid program) and adjacent safety net programs. This includes aligning key funders and initiatives around a consistent approach to build capacity for population health management in the Medi-Cal delivery system, to advance health equity at scale in California.

The Learning Center serves as the Program Office for a statewide Medi-Cal focused practice initiative, the Equity and Practice Transformation (EPT) program, funded by the California Department of Health Care Services (DHCS). The Learning Center’s broader goal is to build a just and equitable healthcare system for all Californians, especially the people and communities who have been historically underserved. A key part of our work is to build on our foundational partnership with the DHCS and expand our impact to additional primary care practices and partners statewide.

The Learning Center also leads the implementation of the Population Health Management Initiative (PHMI), including deployment of the Innovaccer platform, which enables secure, standardized access to clinical, claims, and social needs data to drive whole-person care coordination across California. Through these initiatives, the Learning Center is building an integrated data ecosystem and advancing scalable solutions that strengthen quality, accountability, and performance improvement statewide.

The Position

The Implementation Manager – Innovaccer Platform will play a pivotal role in supporting the statewide Population Health Management Initiative by managing the end-to-end implementation of Innovaccer-based population health management tools at participating practices.

This role collaborates closely with PHMI program leadership, the Learning Center’s data and informatics teams, and the Innovaccer vendor to ensure that implementations are consistent with statewide objectives and practice-level needs. The Implementation Manager will guide practices through each phase of the implementation process — from assessment and configuration through go-live and continuous improvement — ensuring effective adoption, data quality, and alignment with PHLC’s mission. The position will report to the Learning Center’s Director of Analytics and Impact.

Responsibilities include :

Program and Implementation Leadership

Coordinate implementation activities in partnership with PHMI program leadership, Learning Center internal teams, and Innovaccer to ensure alignment with program-wide goals and milestones.

Manage multiple simultaneous practice implementations, from project initiation through post-go-live optimization.

Develop and oversee detailed implementation plans, timelines, and deliverables tailored to each practice’s readiness and capacity.

Ensure data integration, configuration, and workflow design are consistent with the Learning Center’s standards and statewide population health objectives.

Act as the primary liaison between practices, Learning Center, and Innovaccer for all implementation and issue-resolution activities.

Practice Engagement and Support

Lead kickoff meetings, readiness assessments, and workflow discovery sessions with practice teams to ensure successful platform deployment.

Provide guidance and training to practice staff on the use of the Innovaccer platform for population health management, care coordination, and quality improvement.

Collaborate with practice administrators, clinicians, and data leads to ensure workflows and dashboards reflect real-world operational and clinical needs.

Support practices in leveraging data insights to identify care gaps, manage patient panels, and drive improvement in outcomes and efficiency.

Facilitate change management, user adoption, and continuous learning among practice teams.

Cross-Functional Coordination

Partner with the Learning Center’s data, quality, and informatics teams to ensure that implementation activities support the broader data and reporting framework of PHMI.

Monitor implementation progress, identify risks and barriers, and escalate issues to PHMI leadership as appropriate.

Collaborate with the Learning Center’s analytics and evaluation teams to define and monitor key metrics for adoption, utilization, and impact.

Document and disseminate lessons learned and best practices to inform continuous improvement and future implementations.

Quality and Performance Enablement

Drive alignment between platform use and the Learning Center’s statewide quality and equity objectives.

Promote consistent, data-driven approaches to care coordination and performance improvement across practices.

Contribute to the development of standard implementation toolkits, templates, and playbooks to support scalable and repeatable success.

Team and Culture Building

Foster a collaborative and inclusive environment that supports professional growth and development.

Promote a culture of continuous improvement by identifying opportunities to enhance processes, systems, and team capacity.

Act as a cultural steward, ensuring the Learning Center’s values of equity, inclusion, and collaboration are reflected in the team’s work and interactions.

Qualifications and Preferred Experience

Bachelor’s degree in healthcare administration, information systems, public health, or related field.

Minimum 5 years of project management experience, in healthcare technology implementations or population health programs.

Demonstrated success implementing health information technology or population health platforms (Innovaccer experience strongly preferred).

Proven ability to manage multiple complex projects and coordinate diverse stakeholder groups.

Strong understanding of clinical workflows, practice operations, and the intersection of technology and quality improvement.

Experience with EMR integration, data quality, and interoperability frameworks (FHIR, HL7, CCD).

Skilled in training, facilitation, and change management to support end-user adoption.

Exceptional communication and relationship-building skills, with the ability to engage clinical, operational, and technical teams effectively.

Commitment to advancing health equity and improving outcomes for historically underserved populations.

Experience with project management tools and methodologies (Agile, Waterfall, or hybrid). Certifications such as PMP, Lean Six Sigma, or equivalent are a plus.

Compensation & Benefits

The salary range for this position is $135,000 – $165,000, commensurate with experience. The Learning Center offers a generous benefits package that reflects our commitment to team member health and wellness. Our benefits package includes comprehensive medical, dental, and vision insurance, paid time off, life and disability insurances, a retirement plan, annual wellness days, and other resources designed to support the passion, commitment, and energy that is vital to our team members.

The PopHealth Learning Center is an equal opportunity employer that does not discriminate on the basis of race, color, religion or belief, disability, gender, nationality, ethnicity, sex (including pregnancy, childbirth, or related medical conditions), gender identity or expression, sexual orientation, or any other status protected by law. Black, Indigenous, Latinx and other people of color, and LGBTQ+ people are strongly encouraged to apply. Reasonable accommodation will be made so that qualified disabled applicants may participate in the application process. Please advise in writing of special needs at the time of application.

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