Incident manager serp_jobs.h1.location_city

Meet Our Team :

• Please note this role is based out of the Boston, MA area. Ideal candidates need to be local to Boston with the ability to come onsite as 1-3 a month

The Global Client Support team operates globally in a Follow-The-Sun (FTS) model, providing 24 / 7 coverage for Pega clients. As a Duty Manager you'll be working in a hybrid capacity out of our Waltham, MA office and be at the forefront of our operations, ensuring seamless continuity across shifts and coordinating responses of our support services, in particular to major incidents affecting our clients' mission-critical systems.

Picture Yourself at Pega :

Pega offers a healthy, innovative, and inclusive work culture. Our people are engaged, proud, and constantly striving for improvement. If you value a positive, energetic atmosphere and continuous learning, you'll thrive here.

What You'll Do at Pega :

This role is typically part of a structured incident management team and is essential for ensuring smooth operations, timely resolution, and effective communication during incidents.

In essence you are providing stewardship and governance of the service, without having direct management of staff.

Major Incident Management & Response

Handover & Continuity Operations

Who You Are :

What You've Accomplished :

Pega Offers You :

Additional Information

Base salary range for this role is 98,800 - 150,500 USD annually. This role may also be eligible for annual bonus OR commission, as well as benefits and other incentives.

The final compensation will be determined during the offer process based on the candidate's education, experience, skills, and qualifications, as well as market conditions and may vary from the posted range. We will share an information on benefits, bonus / commission, and other pay components for this role at the relevant recruitment stage.