Incident manager [h1.location_city]

Job Description

Job Description

Salary : Company Overview :

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence : Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview :

As an Incident Responder within our Manager Security Service teams, you will be a frontline defender for our customers. You will investigate and respond to security incidents across client environments, ensuring timely containment, remediation, and communication. Working closely with our clients and internal security teams, you will proactively detect threats, guide response efforts, and help improve each customer's security posture through expert analysis and recommendations.

Core Responsibilities :

• Investigate and triage customer security incidents involving malware, intrusions, unauthorized access, and suspicious behavior.
• Deliver clear and actionable incident reports to clients, including root cause analysis and remediation guidance.
• Support incident response activities such as containment, eradication, and recovery across diverse customer environments.
• Proactively hunt for threats in client networks and endpoints using threat intelligence and behavioral analysis.
• Operate and tune customer-deployed security tools, including SIEMs, EDR platforms, and threat intel integrations.
• Work closely with customer IT and security teams to provide ongoing support and strategic recommendations.
• Participate in after-action reviews with clients to strengthen detection and response capabilities.
• Help document, refine, and evolve incident response playbooks and processes based on customer engagements.

Qualifications :

Benefits :

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those who are selected for an interview will be contacted.