Information technology director [h1.location_city]

Overview

We are seeking a customer-focused and technically skilled IT Support Analyst to join our technology team. In this role, you will serve as the first point of contact (POC) for end-user support requests, troubleshooting hardware, software, and network issues across the organization. The ideal candidate is organized, communicative, and able to manage multiple priorities efficiently while delivering a high level of customer service.

This position includes participation in an on-call rotation one week out of every 12 weeks or as needed to support after-hours incidents or critical issues.

Base pay range

$25.00 / hr - $30.00 / hr

Responsibilities

• Provide Tier 1 technical support to internal users via phone, email, chat, and in-person.
• Diagnose and resolve hardware, software, printer, and networking issues on Windows systems.
• Set up and configure workstations, laptops, mobile devices, and peripheral equipment for new hires and existing employees.
• Manage and maintain support ticketing systems and document resolutions.
• Support remote users through remote management tools.
• Escalate unresolved issues to the appropriate internal teams.
• Assist with user account administration in Active Directory, Microsoft 365, and other enterprise systems.
• Participate in an on-call rotation to provide after-hours support for critical incidents.
• Maintain accurate documentation of IT procedures, solutions, and user guides.
• Track and manage IT assets and inventory.
• Contribute to ongoing improvements in IT support processes and user experience.

Qualifications

Additional information

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