Legal analyst h1.location_city

Paralegal, Legal Operations Analyst

Potbelly Sandwich Works is a subsidiary of RaceTrac, a privately held company with a diverse portfolio of convenience, retail and foodservice brands.

The Role

Potbelly Sandwich Works, LLC is seeking a Paralegal, Legal Operations Analyst to support its small, high-performing Legal Department. This individual will work closely with attorneys and business partners across the company to organize, maintain, and streamline legal processes. Ideal candidates will have exceptionally strong organizational skills, meticulous attention to detail, and experience supporting the broad range of legal matters arising for a large multi-unit operator. Experience at a law firm, corporate legal department, or fast-paced multi-unit retail, restaurant, or franchise environment is preferred. This is a fully remote position, which may require occasional travel to RaceTrac and/or Potbelly headquarters.

The Paralegal, Legal Operations Analyst will report to the Executive Director, Associate General Counsel.

Key Responsibilities

• Research and Knowledge Management: Conduct initial legal research and maintain templates and materials on the company intranet.
• Document Management: File, organize, and audit documents across legal systems and maintain key trackers.
• Governance: Manage annual corporate filings and state registrations.
• Commercial: Oversee agreement execution and ensure consistent contract retention and naming conventions.
• Franchising: Support legal and Franchising & Development teams on template maintenance, amendments, default notices, terminations, etc.
• Litigation: Support attorneys in managing litigation and claims from pre-suit through resolution, including subpoena response and document production.
• Support day-to-day legal operations, including budget monitoring and reporting, team member onboarding, process improvements, special projects, and other tasks as assigned.

Skills and Characteristics

• Strong commitment to Potbelly’s mission and culture, including our focus on hospitality, teamwork, and operational excellence.
• Background in Franchising a plus.
• Exemplary organization skills and attention to detail.
• Ability to manage sensitive and confidential information with high discretion.
• Excellent written and oral communication skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently, prioritize competing demands, and thrive in a dynamic, entrepreneurial environment.
• Demonstrated ability to foster strong, positive working relationships across teams.

Educational Background and Work Experience

• Bachelor’s degree or paralegal certificate from an accredited institution.
• 5+ years of paralegal or legal assistant experience, preferably in-house or at a law firm.
• Experience in retail, restaurant, franchise, or other multi-unit environments is beneficial.