Loan servicing [h1.location_city]

Vaco has partnered with a company looking for a loan servicing specialist!

Position Summary

The Loan Servicing Specialist is responsible for managing and maintaining loan accounts after origination, ensuring accurate payment processing, compliance with regulations, and excellent customer service throughout the life of the loan.

Key Responsibilities

Process and apply loan payments accurately and timely

Maintain loan records, balances, escrow accounts, and interest calculations

Respond to borrower inquiries regarding payments, balances, statements, and payoff requests

Manage loan modifications, deferments, forbearances, and payoff processing

Monitor delinquent accounts and coordinate with collections or loss mitigation teams as needed

Ensure compliance with federal, state, and investor regulations

Prepare and review loan statements, notices, and reports

Research and resolve payment discrepancies or account issues

Collaborate with internal teams such as underwriting, accounting, and compliance

Qualifications

High school diploma or equivalent required; associate or bachelor’s degree preferred

1–3+ years of loan servicing, banking, mortgage, or financial services experience

Strong understanding of loan servicing systems and payment processing

Excellent attention to detail and organizational skills

Strong customer service and communication abilities

Proficiency in MS Excel and loan servicing software

Ability to manage multiple accounts and deadlines in a fast-paced environment

Preferred Skills

Experience with mortgage, consumer, or commercial loan servicing

Knowledge of escrow analysis, amortization schedules, and regulatory requirements

Familiarity with servicing platforms (e.g., MSP, Black Knight, FIS, Jack Henry, etc.)

Why This Role Matters

This position plays a critical role in maintaining borrower satisfaction, ensuring regulatory compliance, and supporting the financial health of the organization.

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice

Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.

Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and / or to receive other benefits and privileges of employment, please contact HR@vaco.com .

Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal .

By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.

Privacy Notice

Vaco by Highspring and its parents, affiliates, and subsidiaries (“we,” “our,” or “Vaco by Highspring”) respects your privacy and are committed to providing transparent notice of our policies.

California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here .

• Virginia residents may access our state specific policies here .
• Residents of all other states may access our policies here .
• Canadian residents may access our policies in English here and in French here .
• Residents of countries governed by GDPR may access our policies here .

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to :

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.