Job descriptionPosition Summary ๐ Telecommunications Operator Orlando Health ๐ Why Orlando Health? โAt Orlando Health, being your best place to work is not just something we sayโitโs our promise to you.โ Orlando Health is a leading healthcare system with: ๐ฅ 3,200 beds across 15 hospitals and emergency departments ๐ฉโ๏ธ 22,000+ team members and nearly 4,200 physicians ๐ง 80+ specialties and subspecialties โญ Clinical excellence in orthopedics, heart & vascular, cancer care, neurosciences, surgery, pediatrics, womenโs health, and trauma ๐ Benefits & Perks Eligible team members receive: โ
Day One Benefits (medical, dental, vision) ๐ฐ 403(b) Retirement Plan with match ๐ด Paid Time Off (PTO) ๐ Tuition Reimbursement & Student Loan Repayment ๐ FREE Education Programs ๐ถ Paid Parental Leave ๐พ Pet insurance, backup childcare/elder care, and more ๐ Shift differentials for evenings, nights, and weekends ๐ Position Summary The Telecommunications Operator manages high call volumes from patients, guests, and internal departments, ensuring efficient communication and outstanding customer service. This role plays a critical part in emergency response, call routing, and system monitoring. ๐ Key Responsibilities ๐ฒ Answer and process high-volume calls with professionalism and accuracy ๐ Dispatch and coordinate codes, trauma calls, and emergency notifications ๐จ Monitor alarm systems and notify appropriate personnel in real time ๐ค Transfer calls using warm handoffs ๐ป Utilize systems to process messages, work orders, and service requests ๐ข Page physicians and on-call personnel as needed ๐ Initiate overhead announcements clearly and accurately ๐ Support 24/7 operations, including nights, weekends, and holidays ๐ Follow all Orlando Health policies and emergency protocols (HICS) โ Additional Responsibilities ๐
Maintain on-call schedules ๐ Participate in training and professional development โ
Support compliance and continuous improvement ๐ Qualifications Education ๐ High School Diploma or equivalent Experience ๐ Call center or customer service experience preferred Licensure โ None required ๐ What Weโre Looking For ๐ฌ Strong communication and multitasking skills ๐ง Ability to stay calm in high-pressure situations ๐ Attention to detail and accuracy ๐ Flexibility with schedulingundefined undefined