Mail clerk • fort worth tx
Assist customers and business partners via phone and email.Handle customer complaints professionally and resolve issues promptly.Diagnose, assess, and troubleshoot service or delivery-related probl... Show more
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The average salary range is between $ 26,813 and $ 38,610 year , with the average salary hovering around $ 29,250 year .
The average salary range is between $ 26,129 and $ 36,212 year , with the average salary hovering around $ 29,272 year .
Responsibilities:
Assist customers and business partners via phone and email
Handle customer complaints professionally and resolve issues promptly
Diagnose, assess, and troubleshoot service or delivery-related problems
Monitor delivery route progress and provide status updates
Scan haul-away pods and verify required stamps
Process delivery order changes, updates, and cancellations accurately
Required Qualifications:
Strong experience with Microsoft Office, especially Microsoft Excel
Warehouse Management System (WMS) experience required
Ability to explain specific WMS modules used in previous roles
Preferred Qualifications:
High school diploma or equivalent
At least 1 year of related customer service experience, preferably in a call center or logistics environment
Strong multitasking, organizational, and problem-solving skills
Ability to work under pressure while delivering excellent customer service and exceeding customer expectations
Category Code: JN003
#LI-AD1
