Management analyst h1.location_city

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Please Note: At this time, we are unable to provide visa sponsorship for this role. Candidates must be authorized to work in the United States without sponsorship now or in the future.

Primary Function

In this role, you will play a key part in supporting and enhancing our PLM systems and processes, ensuring accurate product data and efficient workflows across engineering, manufacturing, IT, and supply chain. You will work hands-on with PLM and CAD tools, contribute to process improvements, and collaborate with cross-functional teams to standardize best practices. The Analyst II role is ideal for someone with experience in PLM support who is ready to grow into a broader role with increased responsibility, visibility, and impact on A. O. Smith’s global digital transformation.

Responsibilities

• System Support & Administration
  • Configure, maintain, and support PLM systems (e.g., SAP PLM, ECTR, DMS, CenitConnect APM, SOLIDWORKS).
  • Assist in PLM and ERP upgrades, integrations, and deployment projects.
• Process & Workflow Optimization
• Analyze PLM workflows and recommend process enhancements.
• Support standardization of data structures, naming conventions, and lifecycle governance practices.
• Change & Configuration Management
• Support and manage Engineering Change Orders (ECOs), ensuring accurate documentation, timely approvals, and effective communication across engineering, manufacturing, and supply chain teams.
• Participate in defining and refining change management policies and configuration standards to support business-wide PLM adoption.
• Ensure alignment with compliance requirements and product traceability standards.
• Collaboration & Training
• Partner with engineering, IT, and product development teams to drive adoption of PLM best practices.
• Provide user training, create documentation, and serve as a point of contact for day-to-day PLM support.
• Data Integrity & Governance
• Conduct regular audits to ensure accuracy, security, and accessibility of product data.
• Support product data governance initiatives and lifecycle management standards.

Qualifications

• Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field.
• 3+ years of experience in PLM administration, engineering services, or related technical role.
• Minimum of 3 to 5 years of related work experience, leading smaller projects or process improvements, mentoring junior staff.
• Advanced proficiency with PLM tools; SAP PLM and ECTR experience is strongly preferred.
• Strong knowledge of CAD systems (e.g., SOLIDWORKS, Inventor, AutoCAD) and integration with PLM.
• Strong problem-solving, analytical, and organizational skills.
• Excellent communication, facilitation, and cross-functional collaboration skills.
• Effective communication skills to collaborate with technical and non-technical stakeholders

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.