Manager it [h1.location_city]

Duties :

Responsible for overall coordination, status reporting, and stability of project-oriented work efforts. Responsible for multiple work efforts of any size, from minimum complexity system / customer impacts to greater complexity system / customer impacts. Adheres to project management processes and methodologies to ensure projects are delivered on time, within budgeted hours, adheres to high quality standards, and meets ISSM expectations. Monitors project plans, assignments and work efforts on a daily basis. Ensures resource needs are assigned appropriately and escalates functional, quality, timeline issues. Tracks key project milestones and adjusts project plans to meet the needs of work effort. Responsible for leading the project from inception to final business acceptance and implementation. Mentors other project leads and participates in the training and development of staff.

• % Develops and monitors project plans, risk management plans, and project documentation from scope to post implementation. Ensures project documentation and deliverables are complete, on budget, within scope, and in accordance with standards.
• % Identifies items that impact the scope, budget, risk, and resources of the work effort. Monitors resource requirements based on project specifications. Ensures resources are assigned to meet project objectives while managing project hours budgeted.
• % Responsible for the development, execution, and maintenance of project communications. Facilitates effective communications between all parties involved in the project and / or work efforts. This will include meetings, correspondence, status reports and other documentation.
• % Identifies the impact of issues arising from the work efforts and / or resource requirements. Manages the project issues throughout the project life cycle. Communicates the implications of changes to the project scope with senior management and other appropriate parties.
• % Responsible for ensuring all work efforts have appropriate documentation for audit purposes utilizing project methodology standards in accordance with the ISSM.
• % Coaches, develops, mentors other team members. May provide guidance and leadership to staff pertaining to training and department initiatives. May provide oversight for a group of work efforts as requested. May perform peer reviews of project artifacts.

null Education Requirements (One of the following)

Bachelor's degree in any major

OR

years of job-related work experience

OR

Associate's degree plus years of job-related experience

Required Experience

Experience managing large-scale programs

Completion of the BCBSSC Project Management Training Program may substitute for year of required experience

Required Tools & Technologies

Strong proficiency with Windows / Microsoft applications , including :

MS Project

Word

Excel

Outlook

SharePoint Online

PowerPoint

Visio

Teams

Day-to-Day Responsibilities

Lead and manage large, multi-stream programs and projects

Oversee multiple workstreams including :

User Interface (UI)

Development

Testing

Training

AI integrations

Manage and coordinate :

– Team Leads

Project Managers

Provide regular executive-level briefings

Ensure alignment between business goals and technical delivery

Drive program planning, execution, risk management, and reporting

Monitor timelines, dependencies, budgets, and deliverables

Resolve cross-team issues and escalate risks appropriately

Ideal Candidate Profile

Seasoned Program Manager experienced in large-scale IT programs

Comfortable presenting to and influencing executive leadership

Strong organizational, communication, and stakeholder management skills

Able to manage complex, multi-stream initiatives simultaneously