Manufacturing h1.location_city

Responsibilities:

• Process and manager all customer Return Material Authorization (RMA), excluding Field Service, for the facility through request to payment
• Review projects quality requirements in the order entry / planning phase. Interface with Engineering and Order Management/Project Management to ensure customer quality requirements are clearly identified and well understood.
• Utilize and assist with maintaining witness notifications forecast for multiple orders.
• Lead continuous improvement efforts of witness inspections planning and execution between Manufacturing Engineering, Planning, Operations, and Contracts departments.
• Interface with Contracts Team and QA Engineers to forecast and prioritize critical documentation needs.
• Assist in developing and maintaining witnessing and documentation KPI’s reporting.
• Generate CARs in the system for customer escapes
• Coordinate CAR investigations, root cause analysis, and action plan development.
• Develop process and procedures, and reporting for Customer Satisfaction Surveys
• Lead continuous improvement activities, in conjunction with CIP staff, to reduce customer escapes and customer Non-Conformance Reports.

Requirements:

• Associate’s degree (A. A.) or equivalent from two-year college or technical school or equivalent combination of education and experience.
• 0 – 3 years experience working with quality management systems within a Manufacturing environment, preferably within an engineer-to-order industrial products environment.
• 0 – 3 years experience working with customers.
• Ability to work effectively with site leadership
• Professional presence, especially when dealing with customers.
• Excellent collaboration with customers, quality, engineering, and planning functions.
• Ability to perform multiple tasks and maintain excellent request response time.
• Computer literacy applied to scheduling and data management.
• Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation and the ability to interact with all facility personnel, corporate resources, and customers.
• Microsoft Office experience (Excel and Word).
• Excellent written and verbal communication skills.

Preferred:

• Bachelor’s degree in Engineering or Business.
• Strong leadership skills, ability to influence without control, self-starter, and proactive thinker and problem solver.
• Strong interpersonal skills requiring the ability to resolve conflicting interests and obtain cooperation and the ability to interact with all facility personnel and leadership.
• ERP system (SAP, Oracle, etc.) experience.
• ISO9001 experience.
• ASME Boiler & Pressure Vessel Code experience.
• Nuclear industry, NQA-1, and/or 10CFR50 Appendix B quality experience.
• Knowledge of non-destructive examination methods.
• Knowledgeable of manufacturing processes.
• Project coordination or management experience.