Research Operations Manager
As a Research Operations Manager on the Market Intelligence Team, you operationalize and scale research workflows or processes used by suppliers or internal teams through process efficiency and automation. You will partner cross-functionally to establish and evaluate the performance of survey research operations processes, identify opportunities for improvement, deploy processes, solutions, and optimizations, and manage relationships with suppliers or internal teams to significantly impact efficiency, quality, and cost effective goals.
Responsibilities:
- Manage research vendor and scaled operations, including performance, reporting, consultation, Service Level Agreements (SLAs)/deliverables, and operations strategies.
- Develop and maintain the overall research operations strategy, identify and mitigate risk from a delivery standpoint, and ensure compliance with all internal policies and procedures.
- Review operational metrics, identify process improvement opportunities, and drive improvement of quality, productivity, and efficiency.
- Provide end-to-end support for operations activities and act as the primary point of contact for related administrative tasks (e.g., SOW negotiations, PO management) and escalations from internal stakeholders.
- Collaborate with cross-functional stakeholders to deliver high-impact research and oversee Operational Expenditure (OPEX) management for scaled research operations.
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