Network operations manager serp_jobs.h1.location_city

Network Account Manager

Are you ready to unleash your potential and be a part of one of the fastest growing, exciting, logistics companies in the US? ITS Logistics is a premier Third-Party Logistics company that provides creative supply chain solutions. With the highest level of service, unmatched industry experience and work ethic, and a laser focus on innovation and technologyour purpose is to improve the quality of life by delivering excellence in everything we do.

At ITS, we invest in your personal and professional growth, providing the tools, resources, and support you need to unleash your full potential, collaborate with like-minded teammates, and seize limitless opportunities. By joining our all-star team, you will be part of an organization that values your unique skills, encourages your drive for excellence, and recognizes your unwavering commitment to achieving our shared goals.

We empower our team members to become champions in their respective fields by nurturing a culture of collaboration, competition, and unyielding resilience. We believe that together, we can conquer any challenge and achieve remarkable victories.

Under the general direction of the Director of Strategic Partnerships, the Network Account Manager (NAM) plays a critical role in keeping ITS' competitive advantage by providing the highest quality of service. The Network Account Manager (NAM) is responsible for growing and maintaining existing client relationships, as well as developing new customers. The NAM prospects small-to-mid-sized manufacturers and distributors discussing how our innovative logistics solutions can effectively tackle their distinctive challenges. This position is part of the Network Solutions Team (NST) and works closely with the NAM, ensuring the operational and people dynamics of the team are executing at the highest level of excellence. The Manager of Strategic Accounts is ultimately responsible for the team's measured sales growth.

Principle Accountabilities

• Proactively solicits existing accounts for new opportunities, documenting, communicating, and executing all business requirements.
• Conducts thorough research to understand prospects' business needs and challenges.
• Respond promptly to inbound leads generated by marketing efforts.
• Qualify leads to determine their potential fit for our logistics solutions.
• Proactively on-board and develop new customers including creating, updating, and maintaining new and existing SOPs.
• Works closely with the Outside Sales team to help develop and leverage the sales strategy to land new opportunities for both new and existing customers.
• Ensures customer interactions and feedback are entered into the CE.
• Prices all opportunities (ad-hoc, bid board, dedicated, etc.)
• Maintains the client pipeline and hits internal CRM KPI's established
• Negotiates customer rates and creates RFPs
• Manages / performs monthly Customer Status Reporting (KPIs, new business, downturns, etc.)
• Manages / performs all billing audits to ensure accurate billing, addressing any past due invoices.
• Completes monthly and annual business plans, projections, and conducts annual / semi-annual business reviews.
• Participates and actively contributes to Team Sales Meetings.
• Performs other duties as assigned.

About the Requirements