Network specialist [h1.location_city]

AVP, Attorney Network Management at MetLife Legal Plans

MetLife Legal Plans is the leading consumer legal service in the United States. Whether you are making a will after starting a family, negotiating the contract on your dream home, or just want the peace of mind of having our network of 18,000+ attorneys on your side, we make it easy and affordable to get quality legal help.

We are trusted by nearly 7 million families and more than 200 Fortune 500 companies who provide our service as an employee benefit.

It's an exciting time to join our team. We are growing quickly and have a bold vision for our future as we evolve our company to dream bigger, move faster, and use creativity and technology to build products people love.

This position will be a hybrid position, with roughly two days in the Cleveland, OH office and three days remote.

A Day in the Life of an AVP, Attorney Network Management

The Assistant Vice President is responsible for managing and supporting multiple business processes across the MetLife Legal Plans organization to ensure operational success and meeting of strategic objectives and service level agreements. The Assistant Vice President also supports and maintains network attorney and claims processing compliance by ensuring escalated complaints and data requests for audits are met and addressed in a timely manner.

Responsibilities (Essential Duties and Responsibilities)

Attorney Network Management

• Manage attorney panel including recruiting, training, supervising, evaluating and re-credentialing and communicating with PLFs and visiting PLF offices as appropriate
• Lead a team of 40 relationship managers to engage, support, educate and manage attorney relationships across the country
• Develop communications and strategies to strengthen our relationships, engage, educate and improve the network NPS
• Support coverage reviews including coverage determinations and coverage appeals.
• Manage annual review of network attorney fees to determine if adjustments need to be made to existing fee schedules including negotiation of fees.
• Maintain and update Participating Law Firm manual on a regular basis.
• Support and manage virtual panel engagement offering available to members.
• Lead a team of associates that support scheduling appointments with our attorneys

Sales Support

Compliance / Audit Management

Team Management

Minimum Qualifications (Knowledge, skills, and abilities required)

What Will Make You Special (Preferred knowledge, skills, and abilities)

Characteristics of our Director of Panel Operations (Competencies)

Up to 10% travel may be required for this position.

Note : This job description in no way states or implies that these are the only duties to be performed by the associate in this position. Associates will be required to follow any other job-related instructions and to perform any other job-related duties as requested by any person authorized to give instructions or assignments. All duties and responsibilities are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent will possess the skills, aptitude, and ability to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at-will" relationship.