Network support engineer [h1.location_city]

Designing the networks that power tomorrow.

Project Engineer

About the role

Passionate about network infrastructure? Your next role will ensure the networks we manage will exceed the expectations of our clients. We’re on the lookout for a knowledgeable and customer-oriented Network Engineer. We touch the lives of binge-watching, music-loving, game-playing, finals-taking, seminar-attending, class-selecting students by providing IT infrastructure that meets the needs of today’s technology-savvy generation.

We are currently recruiting for a Senior Network Engineer. The primary responsibility of this role is to design new networks in a Managed Service Provider (MSP) environment, which will constitute 80% of the work. The remaining 20% will involve serving as an escalation point for the Network Operations Center (NOC). This position requires expert-level knowledge in routing, switching, and Wi-Fi, combined with a customer service mindset. Candidates based in Atlanta, Austin, or Las Vegas preferred.

What you’ll be doing

As part of the engineering team, you’ll play a vital role in designing and implementing new networks in an MSP environment. At all levels, colleagues will rely on your attention to detail. It’s a role with a lot of variety, and day-to-day, you’ll mainly be involved with :

Design and implement new networks in an MSP environment.

Provide Tier-3 / 4 (final) escalation and troubleshooting for network outages within SLAs.

Plan and implement network upgrades and maintenance windows.

Mentor and train junior-level engineers.

Assist the engineering group in streamlining procedures and refining SOPs.

Responsible for the technical review / approval of network-level changes and implementation of the most complex changes.

Provide project implementation support during business and occasionally off-business hours.

Create and update network infrastructure documentation.

Act as a liaison between the engineering group and client staff, both technical and non-technical personnel.

Manage working relationships with other business units and maintain effective cross-functional communications.

Work closely with project management staff to meet project milestones.

Manage and test ILEC / CLEC circuit cut-overs and upgrades.

Contribute to the overall environment and camaraderie of the group.

Complete additional tasks as assigned.

Resolve simple to complex network outages and service interruptions with little supervision.

Provide timely and accurate ticket updates to appropriate stakeholders.

Follow MAC procedures and other department SOPs.

Develop and apply testing and troubleshooting plans.

May require performing onsite surveys for both wired and wireless access.

Work in a group / team setting.

What you’ll bring

Think you could make a difference here? We’re looking for someone who genuinely cares about the welfare of our team. You’ll want to make an impact from day one. With big ideas about how to improve our culture and the knowledge to get people on board. You will also have some of the following :

A minimum of 7 years of experience supporting large-scale enterprise / ISP networks in a 24 / 7 / 365 environment.

CCNP

Expert-level knowledge of WAN technologies such as Metro-E, MPLS, and EVPLs.

Expert-level knowledge in configuring and troubleshooting routing protocols BGP, static, EIGRP, and OSPF.

Strong experience supporting multi-controller enterprise Wi-Fi networks.

Strong experience and knowledge of multicast routing.

Strong experience and knowledge supporting Radius, DHCP, and DNS servers.

Strong experience working in a Cisco switching and routing environment.

Strong customer-facing skills.

About us

At Boldyn Networks, we’re reimagining the future of interconnectivity. Our network solutions are solving some of tomorrow’s greatest challenges. We are one team across the globe. Always listening. Learning. We value different perspectives and challenge each other to be our best. Here, you can change lives today and create a better tomorrow.

Why work with us?

We’re large enough to deliver and maintain large-scale operations, giving you the opportunity to work on exciting projects and expand your skills. You’ll be surrounded by talented colleagues who thrive on solving problems, just like you. Together, you’ll make your mark on projects that matter and find new strengths along the way.

We also offer :

Salary : $115,000 - $130,000

Annual Bonus

Thousands of LinkedIn Learning courses

Flexible working opportunities

Competitive benefit packages

Paid Parental Leave

Vacation starting at 15 days increasing with length of service

10 days paid sick leave

4 days off each year to volunteer

Ready to apply?

Are you ready to create an impact that will last for generations? Join us at Boldyn Networks today. Hit apply and follow the instructions to get started.

Diversity recognizes the ways we differ. Our backgrounds, perspectives and experiences are what make us unique. And it’s important to us, to our future. To build a workforce that’s representative of the societies we serve. So that we can listen, learn, and understand how to solve our customers’ problems in the smartest ways possible.

We are looking for passionate people from a range of backgrounds and welcome applications from any race, age, gender, background, or religion.