Network support specialist [h1.location_city]

Job Description

Job Description

Position Overview :

This intermediate level position provides network operations support including on road escalation incidents for Carvana-employed auto haulers delivering cars to customers nationwide. This position is not eligible for visa sponsorship.

What you'll be doing :

• Assist in resolving real-time on road incidents moving across the Logistics Network by providing real-time incident management and support to all drivers.
• Serve as the first point of contact for Carvana-employed Vehicle Transporters and Advocates.
• Provide real-time support to Logistics field teams while maintaining route integrity and service levels.
• Minimize postponed deliveries through root cause analysis and continuous monitoring of exceptions.
• Use multiple internal systems to gather data and troubleshoot issues that may arise during transit.
• Locate and select vendors to drive excellent service while mitigating risks and downtime.
• Maximize outbound capacity to increase on-time delivery and reduce transit times.
• Collaborate with Vehicle Transporters, Logistics Field Leadership, Fleet Maintenance, Market Operations, and Network Planning to minimize network disruptions.
• Leverage strong analytical and Google Sheet skills to help organize data.
• Perform administrative duties including accurately documenting real-time incidents while effectively communicating incident status and resolution plan to Logistics Field Leadership.

What the job requires :

To be able to do your job at Carvana, there are some basic requirements we want to share with you.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.