Network support technician [h1.location_city]

Job Description

Oracle Health is on the hunt for a dynamic and experienced Senior Manager of Network Operations & Incident Response. This pivotal role is essential in enhancing network engineering capabilities within Oracle Health and the broader Oracle Industries ecosystem. Following our recent acquisition of Cerner, you will be key in harmonizing operational processes, bridging team cultures, and delivering reliable, secure, and compliant network services to both commercial and government healthcare customers. We are looking for a leader who can drive change, foster trust, and promote the adoption of best practices, innovative automation, and a commitment to continuous improvement.

This leadership role requires adept decision-making in a complex, global, and highly regulated environment. You will empower our engineering teams by offering clear priorities, professional development opportunities, and support. As the central figure in integrating new teams and legacy organizations, you will ensure consistent network operations, compliance, and quality delivery across Oracle Industries Global Industry Units (GIUs).

Your responsibilities will include setting operational directions, leading cultural and tech integration, and driving measurable improvements. You'll cultivate strong relationships with team members at all levels, fostering collaboration in challenging cross-functional contexts, while balancing business needs and personnel growth. Success is measured by advancements in operational maturity, enhanced incident response, and unified performance across Oracle's leading healthcare and enterprise solutions.

Responsibilities

Lead and mentor a diverse, high-performing network operations and incident response engineering team for both commercial and government healthcare infrastructures.

Design and implement integration strategies post-M&A, aligning processes and technical standards from legacy and acquired entities.

Oversee daily operational integrity of network services in hybrid environments including on-premises, Oracle Cloud Infrastructure (OCI), and AWS while ensuring high performance, availability, and compliance with regulations like FedRAMP and HIPAA.

Encourage a culture of engineering excellence and curiosity, promoting experimentation and iterative development.

Champion the use of automation frameworks such as Python and Ansible to minimize manual efforts and enhance incident response times.

Establish best practices for monitoring network performance, proactive issue detection, root cause analysis, and preventing recurring incidents.

Manage executive- and customer-facing escalations with calm, data-driven leadership during high-pressure incidents.

Protect teams from unnecessary escalations to maintain focus on critical projects and operational tasks.

Work collaboratively with leaders across Oracle Health, Cerner, and other Oracle Industries GIUs to align priorities and share operational insights.

Engage actively in the post-incident review process, ensuring actionable analysis and implementation of preventative measures to foster a learning environment.

Own operational metrics and reporting, ensuring accountability for SLAs and performance KPIs, and communicate achievements and risks to executive leadership.

Collaborate with HR and Talent Acquisition to attract and retain elite network engineering talent, building resilient teams.

Foster psychological safety and open communication while demonstrating decisiveness and accountability, particularly in ambiguous situations.

Guide your team through the complexities of business and regulatory requirements while adapting to new technologies and customer needs.

Lead training and knowledge transfer initiatives to ensure teams are equipped to manage Oracle's global, mission-critical networks effectively.

Identify and drive the adoption of emerging technologies, regulatory changes, and industry best practices in cloud, networking, automation, and operational management.

Disclaimer :

Certain US customer or client-facing roles may require compliance with applicable health mandates.

Range and benefit details provided apply to specified locations only.

US : Hiring Range : $105,000 to $223,400 per year, with potential eligibility for bonuses and equity.

Oracle maintains broad salary ranges to reflect knowledge, skills, experience, and market conditions.

Oracle US offers comprehensive benefits including :

Medical, dental, and vision insurance.

Short and long-term disability.

Life insurance.

Health care and dependent care Flexible Spending Accounts.

401(k) Savings Plan with company match.

Flexible vacation and paid time off.

Paid sick leave.

Paid parental leave.

Employee Stock Purchase Plan.

Voluntary benefits, including home and pet insurance.

This position typically accepts applications for a minimum of three calendar days from the posting date.

About Us

Oracle is a global leader in cloud solutions, dedicated to innovation and integrity. Our inclusive workforce promotes opportunity and work-life balance with competitive benefits. We encourage community involvement through our volunteer programs and are committed to accessibility for all applicants. Oracle is an Equal Employment Opportunity Employer.