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Job Description
Client Summary :
Innovative healthcare data and analytics platform company
Focuses on providing out-of-the-box solutions for healthcare organizations
Aims to accelerate data analytics processes
Enhances reliability and affordability of data analytics in healthcare
Establishes modern and robust analytics foundations
Position Responsibilities :
Participating in technical pre-sales activities to understand client needs and provide insights for tailored solutions.
Collaborating with clients to scope project requirements, ensuring alignment with their objectives.
Developing comprehensive proposals, including estimations, to outline project scope, timelines, and budgets.
Effectively communicate product and platform requirements to internal teams and establish feedback loops.
Leading and overseeing end-to-end client implementation processes, bridging the gap between proposal and actual implementation.
Conducting thorough Inception / Discovery processes to identify key change triggers and project requirements.
Collaborating with leadership to manage change management initiatives for seamless implementation.
Ensuring product implementation aligns with defined scope and budget or adapts to identified changes.
Driving customer success by creating and managing plans that meet and exceed customer expectations.
Establishing repeatable processes and best practices for implementation.
Taking ownership of defining and maintaining the implementation of Standard Operating Procedures (SOPs).
Defining stabilization and handover processes for successful project completion.
Formalizing Service Level Agreements (SLAs) and preparing regular progress reports for clients.
Providing valuable product feedback to the Product team for continuous improvement.
Experience & Skills :
Required Experience and Qualifications :
Key Result Areas (KRAs) :
Customer Satisfaction : Ensuring clients are satisfied with the implementation process and the solutions provided.
Implementation Success : Achieving project milestones within defined timelines and budgets.
Gross Margin : Maintaining healthy project profitability while delivering value to clients.
Requirements :
Proven experience in healthcare data analytics implementations for healthcare providers (payer experience is a plus).
Familiarity with healthcare data-driven point solutions is advantageous.
Expertise in value-based care, clinical quality, and member / patient engagement strategies.
Experience in client delivery for a professional services / consulting firm is preferred.
Skills :
You will need a diverse skill set to thrive as the Director of Client Implementation :
Strong client-facing skills, able to lead implementations and interact effectively with clients.
Daily collaboration with internal technical implementation teams to ensure project success.
Proficiency in building and executing project plans to guide implementation processes.
Ability to create and present internal and client-facing progress reports.
Excellent communication and problem-solving abilities to address client needs and concerns.
Solid technical project management skills, with a comfort level in technical discussions.
Comfortable interacting with clients, showcasing professionalism and expertise.
Strong management consulting skills, backed by hands-on experience with SQL and databases.