Clinic Administrator
At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.
The Clinic Administrator is responsible for the overall program, operations, compliance, fiscal and clinical performance of the clinic. The Clinic Administrator oversees the day-to-day operations of the clinic as related to patients, staff members and the facility. The Clinic Administrator plays a critical role in the development, revision and implementation of new workflows, processes, and policies. The Clinic Administrator is responsible for providing leadership and direction across the different departments in the clinic in coordination with the assigned Medical Director and/or Regional Director of Operations.
As a supervisor, the Clinic Administrator is responsible for addressing any personnel issues to promote a productive and supportive work environment, evaluating the performance of clinic staff, providing feedback and mentoring through rounding, developing education programs, contributing to staff professional development, interviewing and hiring staff. The Clinic Administrator serves as a liaison with upper management and promotes the best interests of staff and patients, while ensuring the clinic runs efficiently and profitably.
Supervisory Responsibilities: Nurse Manager, CSR Supervisor, Clinic facing Staff as designated
Essential Duties and Responsibilities:
- Management of all business activities and resources throughout the practice, including development, implementation, and results facilitation of all clinic site functions to maximize efficiencies and maintain budget controls. This includes the consistent oversight of department financials, people operations, inventory management, quality assurance and control, patient satisfaction, and compliance monitoring.
- Analyzes all staff functions, develops optimized staffing patterns, provides, or arranges for necessary training. Delivers a strong day-to-day leadership presence and cultivates a mentoring open-door policy for staff.
- Management of all staff including work allocation, staffing coverage and problem resolution; monitor staff time and attendance; evaluates performance and makes recommendations for personnel actions; ensure staff achieve peak productivity and performance. Ensures training and adherence of clinic staff to policies, procedures, and standards; coordinates in-service training, continuing education, orientation, competency reviews, and other related training functions.
- Oversees and guides efficient patient flow from entry to discharge and monitors patient outcomes. Ensures accuracy and quality control of administrative and clinical operations.
- Directs, organizes, and formulates weekly, monthly, and/or annual clinic performance reports associated with practice operations, including financial measures.
- Serves as a liaison in coordination of support services for practice operations. Coordinates outreach and in reach opportunities to promote the practice image within the community.
- Develops and coordinates relationships with community partners, and other business alliances.
- Adopts data from needs assessment and other regulatory agencies to build strategic connections with Community Partners and Community Based Organizations to meet the community needs for patients served.
- Develops, cultivates, and maintains future leaders of the organization and empowers them to lead and succeed; maintains awareness of job responsibilities, challenges, barriers and needs of staff within reporting line; recommends changes to senior leadership team as necessary or appropriate.
- Monitors staff progress and holds departments and staff accountable, recommending, overseeing, and participating in department and/or personnel evaluation and improvement efforts, as necessary.
- Develops and maintains excellent working relationships with all departments; provides guidance and support as appropriate to ensure needs are met in a timely manner.
- Other duties as assigned.
Qualifications
- Proven track record of successfully organizing, directing, evaluating and coordinating patient care services in complex health systems;
- Must have strong verbal and written communication, interpersonal, and organizational skills
- Must be knowledgeable of computers to include Microsoft Office, and Internet//Intranet navigations.
- Ability to travel long distances when needed
- Proficiency with electronic health records;
- Exhibits progressive professional development
- Strong customer service skills;
- Bachelor's degree required or equivalent combination of education and experience in healthcare
- Current national professional certification in nursing leadership, professional development or clinical practice (RN-BC, NE-BC, NEA-BC, CNML, CNEP, CNOR, RNC-OB, etc.)
- Registered Nurse, preferred
- Current BLS certification
- Minimum of 3 years of progressively responsible healthcare operation administrative and leadership experience, preferably in an underserved area.
- Must have at least 3 years of direct patient interaction; experience serving culturally diverse patient population
- Minimum five (5) years of progressive nursing leadership, supervision, and quality improvement experience;
- Minimum five (5) years of continuous clinical experience in clinical/acute setting;
- Director level experience in acute or outpatient clinical setting
- Program management experience
- Federally Qualified Health Center (FQHC) experience preferred.
Working Environment, Physical and Mental Requirements:
- This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion and talking.
- Does not involve contact with patients or patient specimens. No exposure to blood, body fluids, non-intact skin or tissue specimens.
- Ability to lift up to 50 pounds and move from place to place.
- Ensures compliance with policies and procedures related to safe work practices ?????
