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Office manager • orlando fl
Front Office Manager
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Marriott Orlando DowntownOrlando, FL, US- serp_jobs.job_card.full_time
The Marriott Orlando Downtown Hotel in Orlando, FL is searching for a Front Office Manager to join our team.
Located in the Creative Village in downtown Orlando, the hotel has 297 guest rooms with views of the downtown Orlando Skyline.
This great full-service Marriott Hotel has 15 meeting rooms with 15,992 sq.
ft.
of space, an onsite Starbucks, Shade Bar and Grill, Fitness Center, and Outdoor Pool.
JOB SUMMARY
The Marriott Orlando Downtown Hotel is looking for Front Office Manager to lead our Front Desk, At Your Service, Valet Operations, Market / Gift Shop and Bell staff. Our ideal candidate must have a minimum of 3 years of FOM experience previously in a branded, full service hotel. (Hilton or Marriott) Responsibilities include but not limited to all front office functions and leadership of front office staff.
As a department head, directs and works with managers and associates to successfully execute all front office operations, including guest arrival and departure procedures.
Strives to continually improve guest and associate satisfaction and maximize the financial performance of the department.
Duties and Responsibilities :
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages associates.
Manages all day-to-day operations.
Understands associate
Maintaining Guest Services and Front Desk Goals
Managing Projects and Policies
Ensuring Exceptional Customer Service
Managing all day-to-day operations.
Understanding associate positions well enough to perform duties in associates' absence.
Performs other duties as assigned and needed by the Director of Room Operations.
Job Requirements Education and Experience :
(Marriott or Hilton)