breadcrumb.workplace_remote Office manager h1.location_city

Job Summary

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The Front Office Associate plays a critical customer service role by providing customers with fast, friendly, and accurate service. They are responsible for providing excellent customer service, efficiently and accurately completing sales and service transactions at the cash registers, as well as handling customer issues that may arise on the sales floor and during the check out process. You will also be responsible for maintaining the store’s brand, ensuring continuous delivery of outstanding customer service.

Compensation Package:

Pay rate: Starting at $18/hour and up DOE

Pay Grade B: $16.00 - $29.71

At AFW we offer great perks like: weekly pay, vacation and sick pay, benefits package (medical, dental, vision) and 401k matching!

Duties/Responsibilities:

Typical duties include but are not limited to:

• Rent AFW vehicles to our customers, and process financing applications.
• Provide exceptional customer service and assists customers during the point of sale process.
• Respond and conduct public address system announcements.
• Identify and read reports, tickets and UPC labels.
• Completes customer transactions accurately and efficiently at point-of-sale.
• Executes consistent operational and selling processes.
• Educates customers and employees on our Satisfaction Guaranteed return policy.
• Coordinate and work effectively with multiple departments to continuously improve processes, maximize efficiency and exceed customer service expectations.
• Take ownership to enhance customer experience.
• Partners with all other departments to ensure customers’ needs are met and processes are completed per policy
• Enforcement of all company policies and procedures.
• All other duties assigned by the Front Office Manager, Store, Regional, or Operations Manager as directed. Positive attitude with strong interpersonal skills
• Requires recognizing, identifying and using merchandise and necessary reports.

This position does not supervise staff. This position is supervised directly by the Front Office Manager depending on location.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Strong leadership skills with experience as a Store Clerk/Cashier/Manager or similar role
• Budgeting and payroll experience
• Cash handling and safe balancing
• Hands on experience with STORIS software, and Microsoft Suite
• Sense of ownership and pride in your performance and its impact on AFW’s success
• Strategic planning, critical thinking, and problem-solving skills
• Excellent interpersonal and customer service skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to lead team meetings and motivate others
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced and at times stressful environment.

Personal Competencies:

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical - Ability to analyze, collect and research data and read reports, fierce attention to detail.
• Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
• Reasoning Ability - Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Teamwork – Balances team and individual responsibilities; contributes to building positive team spirit; supports everyone’s efforts to succeed.
• Business Acumen - Understands business implications of decisions; displays orientation to profitability; demonstrates knowledge of market and competition.
• Interpersonal Skills – Focuses on solving conflict, not blaming; maintains confidentiality; remains open to others & ideas and tries new things.
• Organizational Support – Follows policies and procedures; supports AFW’s goals and values.
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions.
• Problem Solving – Identifies and resolves problems in a timely manner; works well in group problem solving situations; has a cooperative spirit; ability and authority to plan work, meet deadlines and coordinate time sensitive activities across personnel in multiple departments.
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently.
• Safety and Security – Observes and leads safety and security procedures and initiatives.
• Attendance/Punctuality – Is consistently at work and on time. Must be available to travel and work in excess of standard hours when necessary.

Computer Skills:

• Ability to navigate multiple computer systems
• Type 35+ wpm
• Advanced familiarity with Microsoft Office Suite (Outlook, Word, PowerPoint, Excel,
• Advanced internet research skills, and experience with STORIS.
• Ability to regularly use computers for ordering, communication, documentation, scheduling, maintenance of organizational content on shared drives.

Certificates and Licenses:

Certifications and licenses related to business and safety are preferred.

Education and Experience:

High school diploma required. Four-year college or university program degree preferred; or two to four years related experience and/or training preferred; or equivalent combination of education and experience.

Physical Demands:

• Requires the ability to maneuver in confined and at times congested areas.
• Requires the ability to sit, stand, walk, stoop, & bend for 8 a day.
• Required to be able to lift up to 50lbs.
• Requires constant use of arms, hands, fingers, eyes, legs, and back.

American Furniture Warehouse is an Equal Opportunity Employer M/F/D/V. Working Safely is a Condition of Employment at American Furniture Warehouse – an Affirmative Action Employer M/F/D/V.

A pre-employment drug screen, background and fit for duty exam check must be passed upon job offer.

Since 1975, our motto has been Under Promise and Over Deliver and this is exactly what we do on a daily basis! At AFW, we strongly believe in recognizing those who exemplify excellence, and reward them for contributing to our collective success. We strive to provide a great work environment for our employees and give them the knowledge and tools needed to provide our customers with an even greater buying experience. At American Furniture Warehouse We Do It Right the First Time!