Oncology nurse navigator [h1.location_city]

Essential Job Functions

General

• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department / service.
• Facilitates the coordination of patient care services to assure excellence in patient care and patient flow; includes coordinating care, treatment, and communication among the medical team
• Follows patient through the care continuum / experience, eliminating operational (such as scheduling, test results, etc.) barriers to services.
• Works closely with other healthcare disciplines to ensure timely appointments, results reporting, financial need referrals, communication, patient care and follow-up
• Facilitates the development, implementation, and adherence to clinical and evidenced based guidelines, as appropriate, to ensure optimal clinical outcomes
• Ensures follow-up on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns / critical values / core measures, patient care conferences, etc.) Ensures follow up has occurred regarding patient clinical and non-clinical care to include adherence to plans of care, resource utilization, and general progress utilizing care conferences as necessary.
• Works in collaboration with the medical team to develop and implement clinical guidelines. Facilitates the adherence of the guidelines through regular evaluation and auditing of clinical practice.
• Works with care team to assure direct care needs are met, assisting as needed or assigned
• Ensures follow-up in the inpatient and / or outpatient setting on identified patient clinical and non-clinical care, facilitating communication and compliance to care plans (i.e., medication reconciliation, follow-up on care concerns / critical values / core measures, patient care conferences, etc.)
• Demonstrates expertise in educational and resourcing services
• Participates in educational activities related to patient / community, clinical operation, and process issues on an ongoing basis
• Collaborates with other health care providers in developing, implementing, and evaluating educational materials for patients and their families
• Facilitates intra-departmental relationships to provide necessary resources to and for the patient.
• Interfaces with other members / disciplines within the healthcare teams for appropriate referrals / services
• Aware of and assists with financial needs of the patients.
• Identify and access appropriate social services, including resources to assist caregivers to support treatment
• Develop options for complementary and integrative care – IM would not necessarily support this.
• Contributes to an environment of quality and process improvement
• Ensures accurate and timely data collection and entry into patient database as indicated by department guidelines
• Directs and coordinates identified quality assessment and improvement activities to assure quality patient services are monthly provided through audits and reviews other identified evaluation tools
• Ensures patient care activities for the department services are monitored monthly through audits and reviews
• Ensures and enhances facility, safety, and regulatory outcomes
• Complies with all applicable laws, regulations, and accrediting agencies
• Complies with all Billings Clinic policies
• Works in collaboration with Leadership team to ensure hospital and clinic departmental goals and objectives are met.
• Supports the hospital and clinic departmental goals
• Contributes to community activities sponsored by the department
• Develops patient referral services by relationship-building strategies with physicians not related to the department.
• Performs other duties as assigned or needed to meet the needs of the department / organization.
• Works as an active team member and effective communicator
• Demonstrates effective internal and external communication strategies, written and verbal, to assure a collaborative environment
• Ensures appropriate and timely documentation
• Demonstrates a productive work ethic while on duty
• Works consistently as an active team player, inter-and intra-departmentally
• Identifies needs and sets goals for own growth and development; meets all mandatory organizational and departmental requirements.
• Maintains competency in all organizational, departmental, and outside agency environmental, employee or patient safety standards relevant to job performance.
• Performs other duties as assigned or needed to meet the needs of the department / organization.

Minimum Qualifications

Education

Experience

Certifications and Licenses