Online sales manager [h1.location_city]
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Online sales manager • charlotte nc
- [promoted]
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Company Description
At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.
Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.
Be a part of the team that will make this vision a reality designing and building a world class fiber network and creating a customer experience second to none.
Check us out on the web!
Job Description
We are looking for a Manager, Sales Engineer to join our growing Marketing & Sales team! In this position, you will manage a regional team of high potential management resources focused on partnerships with the company's network planning, construction, engineering, and implementation organizations to consult with Brightspeed's strategic partners and business customers to develop technology solutions that help accelerate their build plans and occupancy goals. You will align services and capabilities with customer objectives. You will also effectively present the companys broadband service portfolio and value proposition to prospective customers. You will contribute to the overall sales and business development strategy for supported markets. Additionally, you will manage a team of Enablement Sales Engineers responsible for proactive MTE (Multi-Tenant Enterprise) G.hn / G.FAST / Instant Internet and Fiber enablement efforts supporting our Mass Market sales and channel strategic initiatives. This team will partner with sales and network to assess technology requirements, develop success-based capital allocations and technology scopes of work, including submitting for capital expense analysis, funding and approvals while partnering with planning and Network implementation resources.
Responsibilities
- Facilitate customer conversations to uncover, scope, and define customer business objectives addressable by Brightspeed capabilities
- Analyze customers business needs and develop solution strategies based on knowledge of customers technology environment
- Document customer requirements and technical details during the sales cycle
- Develop strong customer relationships and act as a customer advocate within Brightspeed to ensure the delivery of an exceptional customer experience
- Prepare technical proposals and presentations for customers and provide limited scope responses to service and industry questions
- Present the capabilities of Brightspeed and the business value / ROI of service offerings proposed to customers via PPT, Demos, Visios, WebEx
- Satisfy all service attributes and process requirements necessary for order submission. Provide statements of work, scoping and design documentation, solution summaries, operational support detail, Visios and other technical documentation to outline delivery and lifecycle of services proposed to customers. Assemble service and order detail as needed to support service modifications
- Provide basic service, capability, technology, and industry training to internal and external groups
- Provide feedback that contributes to ongoing process and customer experience improvement initiatives
- Participate in field seller training across the regions
Qualifications
Bonus Points For
Why Join Us
We aspire to contemporary ways of working. We are committed to defining a new way to work, creating a hybrid remote / office arrangement and investing in technology that keeps all teams connected. We offer competitive compensation and comprehensive benefits, including medical, dental, vision, life insurance, an employee assistance program, a 401(k) plan with company match and a host of voluntary benefits.?Brightspeed is an Equal Opportunity Employer that prioritizes inclusion of all qualified individuals, including those with disabilities and veterans. If you require reasonable accommodation, please contact taaccommodationrequests@brightspeed.com.
For all applicants, please review our Privacy Notices : Brightspeed's Privacy Notice for California Residents and Brightspeed's Privacy Notice.
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