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Job description The Financial Aid Assistant Director reports to the Director of Financial Aid and Accounting and serves as a peer to the Financial Coordinator (who handles CVU bookkeeping / accounting and non-financial aid student finances) and includes the following duties : Student Financial Aid Assistant Director To manage student financial aid process and compliance at City Vision to maximize the accuracy and efficiency of the student financial aid funnel (see below), including the following : Student Support. To serve as the first line of support to students via email, phone, video conferencing and text in the following areas : Assisting students with the completion of the Free Application for Federal Student Aid (FAFSA) and other aspects of the financial aid process. Clearing Students for Financial Aid : Collecting Verifications & Other Documents - Communicating aid eligibility and verification needs with students. Assisting students in collecting documents needed for financial aid and verifications. Working with students to clear blockers if able. VA Documentation - Assisting students with military and veterans aid including answering student questions, collecting needed documentation from students, preparing informational documents for students as required by the VA & DoD, maintaining active accounts and reporting student enrollment in various systems, updating DoD and military systems with school costs and degree or course offerings as needed, and attending VA and related training as required. Financial Aid Administration : To maintain organization and documentation of student financial and financial aid files in the following areas : ISIR Import Process - Processing student Financial Aid Applications (ISIRs), determining aid eligibility, entering aid offers into our SIS, and documenting aid blockers. Working with our financial aid servicer (Campus Ivy / Portico) in processing and packaging federal student aid including Getting Support from Campus Ivy. Add Institutional Awards - Administering our institutional scholarship program to identify students and scholarships for various partner organizations. NSLDS Reporting - Assisting in federal and state enrollment reporting into the US Department of Education’s NSLDS system and Missouri’s Proprietary Student Record Application. Financial Aid Checklist and Term Documentation - Preparing and tracking the documentation for anticipated disbursements each term. Disbursement Batch Processing - Working with our financial aid servicer (Campus Ivy / Portico) to disburse federal aid to students. Attending annual FSA financial aid training and additional training as needed. Ensuring Compliance with all US Department of Education Financial Aid Requirements. General Attend regular staff meetings & supervision meetings including an annual in-person staff gathering. Participate and lead staff chapel and prayer on Zoom. Required : Individuals must have at least an accredited Bachelor's degree or at least one year of previous experience in federal financial aid administration Have a demonstrated commitment to our Christian mission, vision and values focused on serving those who are poor and addicted Individuals applying for this position should have very strong organizational skills and should be very detail-oriented. Very strong technical expertise is required (extensive experience or training with Google Docs, Google Spreadsheets, Microsoft Word, Excel Spreadsheets and Windows). U.S. citizen or lawful permanent resident alien with valid work authorization. This position is classified as a Ministerial role, as it involves the distinct religious functions of : 1) supporting the spiritual needs of students and 2) leading the staff in corporate worship and prayer. Desired Previous experience in federal financial aid administration Previous experience with QuickBooks Online Compensation $60,000 / year Free tuition in City Vision University (undergraduate or graduate) Health insurance (employer’s portion) Work from home (anywhere in the United States) ADA Requirements : Physical, Mental, and Environmental Demands 1. Physical & Sensory Demands Stationary & Digital Work : Must remain stationary (75-90% of time) to operate a computer, keyboard, and mouse. Requires repetitive hand / finger motion for extensive data entry and navigating multiple software systems. Visual & Auditory : Requires close visual acuity to analyze financial data and detect minute errors in regulations. Must clearly communicate complex instructions via video conferencing and phone. 2. Mental & Cognitive Demands Regulatory Analysis : Must analyze and apply complex federal / state regulations (e.g., Title IV) with high accuracy under strict deadlines. Agility & Self-Regulation : Requires adaptability to fluctuating priorities in a fast-paced environment. Must self-manage time and focus effectively without direct supervision. 3. Emotional Demands Resilience & Empathy : Frequently interacts with at-risk populations in crisis. Must maintain professional composure and empathy while enforcing financial policies. Conflict Resolution : Ability to de-escalate stressful interactions regarding aid eligibility and manage the emotional weight of traumatic student narratives. 4. Work Environment Remote Compliance : 100% remote. Must provide a private, quiet workspace free of distractions to ensure FERPA compliance. Tech Proficiency : Requires reliable internet and fluency in digital workflows (Zoom, Google Workspace, SIS, CRM). About City Vision University City Vision University is an online-only, Christian institution with the goal of providing radically affordable education to those serving poor and addicted individuals. We currently offer Certificates, Bachelor's, Associate's and Master's in Addiction Counseling Nonprofit Management, Business and Ministry and a Doctorate in Organizational Leadership and Innovation.