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Company Description

Press Ganey is the leading experience measurement, data analytics, and insights provider for complex industries-a status we earned over decades of deep partnership with clients to help them understand and meet the needs of their key stakeholders. Our earliest roots are in U.S. healthcare -perhaps the most complex of all industries. Today we serve clients around the globe in every industry to help them improve the Human Experiences at the heart of their business. We serve our clients through an unparalleled offering that combines technology, data, and expertise to enable them to pinpoint and prioritize opportunities, accelerate improvement efforts and build lifetime loyalty among their customers and employees.

Like all great companies, our success is a function of our people and our culture. Our employees have world-class talent, a collaborative work ethic, and a passion for the work that have earned us trusted advisor status among the world's most recognized brands. As a member of the team, you will help us create value for our clients, you will make us better through your contribution to the work and your voice in the process. Ours is a path of learning and continuous improvement; team efforts chart the course for corporate success.

Our Mission :

We empower organizations to deliver the best experiences. With industry expertise and technology, we turn data into insights that drive innovation and action.

Our Values :

To put Human Experience at the heart of organizations so every person can be seen and understood.

Energize the customer relationship : Our clients are our partners. We make their goals our own, working side by side to turn challenges into solutions.

Success starts with me : Personal ownership fuels collective success. We each play our part and empower our teammates to do the same.

Commit to learning : Every win is a springboard. Every hurdle is a lesson. We use each experience as an opportunity to grow.

Dare to innovate : We challenge the status quo with creativity and innovation as our true north.

Better together : We check our egos at the door. We work together, so we win together.

Job Description Summary

The Transcription Specialist plays a critical role in maintaining the quality and consistency of project deliverables. This position is responsible for cleaning and refining response data, proofreading for accuracy and clarity, and ensuring that all assigned projects are completed within established timelines. Their work directly supports the team's ability to meet client expectations and uphold high standards of service.

Job Description

Press Ganey currently has an exciting opportunity for a Transcription Specialist. This is a remote position. This role supports the Coding Department. Training is provided remotely through Microsoft Teams meeting.

The Transcription Specialist is responsible for reviewing, cleaning, and proofreading written responses to ensure clarity, consistency, and alignment with project guidelines. This role requires strong attention to detail, excellent language skills, and the ability to manage high-volume projects within tight deadlines. The individual should demonstrate flexibility and a willingness to be cross trained for other roles within the department as needed.

Duties& Responsibilities :

• Conducts thorough proofreading of responses to correct grammar, spelling, punctuation, and tone.
• Uses transcription platforms and cleaning tools efficiently.
• Manages workload to meet tight deadlines, prioritizes high-volume projects, and communicates progress to Supervisor or Team lead to ensure timely delivery.
• Maintains acceptable accuracy according to established guidelines (99.5%)
• Works closely with Supervisor, Team Lead, and other team members to resolve issues, share feedback, and maintain workflow efficiency.
• Verifies that responses align with project-specific instructions.
• Flags unclear or inappropriate content for further review.
• Performs other duties as may be appropriately required.
• Willingness to be cross trained for other roles within the department as needed, supporting team flexibility and operational continuity.

Qualifications :

Experience :

1-2 years of experience.

Minimum Education :

Special Working Conditions

This position requires occasional overtime hours as workload requires.

To be eligible to apply for other internal positions, you must be in your current position for a minimum of 6 months if you are an hourly employee or 1 year if you are a salaried employee.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Press Ganey we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Additional Information for US based jobs :

Press Ganey Associates LLC is an Equal Employment Opportunity / Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state, or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

The expected base hourly rate for this position is $17.20 per hour. In addition to base hourly rate you will also receive a competitive benefits package.

All your information will be kept confidential according to EEO guidelines.

Our privacy policy can be found here : https : / / www.pressganey.com / legal-privacy /