Operation specialist Jobs in Eugene, OR

Recovery Specialist

This position will report onsite to either the Corporate Headquarters location in Springfield, Oregon, or a branch in Bend, Oregon. This position may become eligible for a hybrid onsite and remote work arrangement once training is completed, and for those who meet the program requirements.

The full salary range for the Recovery Specialist position is $15.46 to $17.82 per hour, based on relevant knowledge, skills, education, and experience. Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.

In addition to base pay, this position is eligible for monthly incentives based on the production of specific recovery and bankruptcy activities. Although there is not a minimum or maximum incentive threshold, on average a Recovery Specialist earns around $4,820 per month in incentives. To aid with the learning curve, new hires will receive a tiered, minimum guaranteed incentive payout for the first 6 months of active employment unless incentives over tiered amounts are earned, in which case the higher amount will be paid.

6 Month Tier Schedule for Guaranteed Incentives:

• Month 1: $4,000
• Month 2: $4,000
• Month 3: $3,000
• Month 4: $3,000
• Month 5: $2,000
• Month 6: $1,000

In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Act in the interest of SELCO Community Credit Union for asset recovery and provide Legal Department with administrative support.

Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.

Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.

Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.

Consistently achieve individual performance goals and contribute to department and organizational objectives.

Represent SELCO with a high level of integrity and professionalism.

Adapt to and support change to accomplish SELCO's goals and objectives.

Actively participate in and/or lead required meetings and trainings.

Perform other duties as assigned.

Actively recover charged-off accounts and maintain prompt, continuous contact with delinquent members until charged-off accounts are collected or resolved using a variety of collection and other methods such as legal action, post-judgment remedies and collection agency assignment.

Assist with drafting and issuing garnishments and levies.

Send out appropriate notices as directed or required by law for repossessions, legal actions and any other applicable situations.

Act as the Credit Union's representative in collection and legal matters, as appropriate.

Maintain thorough electronic documentation of individual loan collection activities or issues.

Perform skip traces to locate debtors.

Participate in periodic review of procedures and policies; recommend changes.

Assist internal and external members with inquiries and problem-resolution regarding charged-off accounts.

Perform a variety of tasks including: setup direct deposits, process account transactions, account research, and other legal department duties when needed.

Work with other departments on recovery of Credit Union losses.

Assist attorney and Legal Department with preparation of documentation to assist in recoveries (e.g., demand letters, debtor's exams, writs of garnishments, billing, etc.).

The position requires:

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Strong computer and software skills, including Microsoft Office 365 applications.
• Understanding or ability to learn the applicable sections of the Fair Credit Reporting Act, bankruptcy laws and any other federal or state credit and collection laws that apply to credit unions.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
• Strong interpersonal skills with the ability to work collaboratively with others.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Strong problem resolution and problem prevention skills.
• Willingness and ability to receive, give, and apply coaching and feedback.
• Ability to work accurately with close attention to detail.
• Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
• Ability to maintain confidentiality of sensitive information.
• Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
• Ability to perform and complete tasks despite background noise and interruptions.

High school diploma or equivalent; and At least two (2) years of collections or equivalent experience; and Legal field experience is preferred, but not required; and Must be bondable.

While performing the job duties, approximately 90% of the time is spent stationary, with the remaining time spent moving around work areas. Frequent communication occurs in person, over the phone, and in writing. This position requires the ability to view a computer screen and interpret printed materials and other documents. This position requires the ability to lift and transport up to 5 pounds, and there is an occasional need to stoop, kneel, or reach to access documents, equipment, and supplies.

Reports to: Legal Services Leadership Team

Work areas are inside a climate-controlled environment with background noise.

Computer, phone, scanner, copier, fax machine, web camera, and general office supplies

I have received and reviewed a copy of the Recovery Specialist job description. I understand that this job description is not a contract of employment and in no way changes the at-will nature of the employment relationship with SELCO Community Credit Union.