Operation specialist Jobs in Raleigh, NC

Summary: Responsible for performing a range of duties essential to achieving our mission of providing access to stable, affordable housing for people who are homeless or at risk of becoming homeless. This position manages a portfolio of rental properties, engages in strategies that maximize income, and promotes positive relations throughout the resident lifecycle. The property specialist requires a balance of knowledge and skills to successful navigate resident retention and satisfaction, rent collection and vacancy optimization, and the achievement of key performance metrics expected from high performing teams.

Duties and Responsibilities include the following:

• Assumes ownership of property performance such as occupancy, retention, resident relations, and resident satisfaction in alignment with our human-centered design framework and lean process improvement.
• Performs range of property management and business solutions functions to include sales and marketing, facilities management, financial reporting, documentation, and bookkeeping.
• Initiate the collection of rent, fees, and other obligations; work collaboratively with residents for options or scheduling of plans; identifies and resources support for those at risk.
• Manages current and future occupancy by initiating and completing on-time annual lease renewals; coordinates with resident to collect documentation, complete and finalizes inspection.
• Fully understands the recertification process and all its components to ensure tenants are accurately recertified on time. Update required annual recertification logs.
• Walks property exteriors quarterly to identify and execute repairs; create and submit detailed work orders; schedules and performs in-unit inspections.
• Maintains organized and updated resident files, records, and ongoing communications and associated documentation in alignment with internal and external compliance.
• Proactively plans move in/move out processes, anticipates vacancies, performs on site checklist inspection; markets desirable features/amenities and assertively matches applicant.
• Coordinates rental increase and recertification's with local Housing Authorities and other subsidy providers. Understand third party subsidy expectations and guidelines.
• Coordinate inspections and speaks with tenants to confirm inspection, entering detailed work.
• Process late notices for tenants, pull delinquent reports and mail out notices to tenants in a timely manner. Contact support team or subsidy providers if needed.
• Build a good relationship and be responsive to tenants and service providers Responsible for handling all tenant concerns and issues at property. Documents all conversation in tenant file in a timely manner, reaching out to tenant support teams and funders, sending notices when needed and process all termination or non-lease renewals.
• Assist/prepare monthly, quarterly, and annual monitoring reporting.
• Take tenant calls about maintenance issues and create work orders in appropriate systems. Notify maintenance of emergency when needed.
• Conduct community meetings in-person with residents.
• Responsible for training new Property personnel.
• Completes annual required trainings.
• Perform other responsibilities and/or tasks as assigned by supervisor or other management staff.

Supervisory Responsibilities:
No direct reports

Qualifications:

• Combination of experience and/or education in business, management, sales, real estate, property management, or case management.
• Successful track record managing PSH, HUD Project based or Section 8 Housing- 1 year or more.
• Ability to assess income eligibility, rents, and property-specific compliance requirements.
• Related industry recognized certification or ability to acquire in six months.
• Working knowledge of related industry standards and regulations.
• Excellent organizational, time management, and interpersonal skills; ability to deescalate conflict.
• Minimum of 1-2 years’ experience in the property management or housing area.

Language Ability:
Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups, and/or boards of directors.

Math Ability:
Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability:
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Computer Skills:
To perform this job successfully, an individual should have knowledge of Microsoft Office, internet software, property management software, HMIS, and RCRS.

Education/Experience:
High school diploma or general education degree (GED); and four to six years related experience and/or training; or equivalent combination of education and experience.

Certificates and Licenses:
Valid driver’s license

Knowledge, Skills, and Other Abilities:

• Proficient with data entry and the ability to use multiple databases and software systems.
• Knowledge of North Carolina landlord/tenant laws.
• Knowledge of HUD home program
• Good problem-solving skills and excellent boundaries with tenants and service providers

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, use hands, and talk or hear. The employee is occasionally required to stand, walk, use hands, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and distance vision.

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.