Operations analyst Jobs in Grand Prairie, TX

Support Engineer, Consumer Technology (Observability & Production Support)

Requisition ID: 219981 – Technology Operations Analyst
Location: Irving, TX or Charlotte, NC (Hybrid – 3 days/week onsite, 8‑hour in‑office day required)
Contract: 12 months, potential extension and intent to convert to FTE
Start Date: ASAP

About the Role

In this contingent assignment, you will serve as a business‑aligned Support Engineer supporting the stability, reliability, and observability of large‑scale, consumer‑facing technology within a regulated financial services environment.

You will operate at the intersection of application development teams, platform teams, and business stakeholders, helping translate system behavior into clear insights, business impact, and coordinated action. This role plays a critical function in Mission Control operations, supporting a portfolio of approximately 915 consumer technology applications.

This position requires strong systems understanding, excellent communication skills, and the ability to navigate complex, multi‑factor production challenges—without requiring deep hands‑on development expertise.

Responsibilities

• Provide Level 2 production support for consumer technology platforms, including transaction‑based and batch‑heavy systems.
• Consult on complex, large‑scale Technology Operations initiatives, including long‑term planning and cross‑domain issues.
• Review and analyze multi‑faceted production issues, incorporating technical data, operational context, and business impact.
• Partner with application development and platform teams to design, enhance, and operationalize observability, monitoring, and alerting solutions using tools such as Splunk and AppDynamics.
• Analyze logs, alerts, and telemetry to help identify root cause, trends, and customer impact.
• Assess and clearly communicate business and consumer impact, such as transaction failures, service degradation, or batch delays.
• Act as a liaison between business partners, operations teams, and engineering, ensuring timely engagement of the right teams.
• Translate technical findings into concise, business‑focused updates for leadership and stakeholders.
• Support Mission Control operations, collaborating with L1 monitoring teams and coordinating escalations when deeper analysis is required.
• Work within ServiceNow and Jira to manage incidents, intake requests, and follow‑up actions.
• Support application onboarding into observability platforms, ensuring dashboards, alerts, and operational standards are met.
• Maintain accountability for production issues through timely resolution, documentation, and proactive communication.

Required Qualifications

• 5+ years of Technology Operations experience, or equivalent demonstrated through work experience, consulting, training, military service, or education.
• Hands‑on experience with Splunk as a logging and diagnostic tool in a production environment (required).
• Experience with application performance monitoring tools such as AppDynamics (strong plus).
• Understanding of production support and incident management in regulated or financial services environments.
• Ability to analyze system data and alerts to support issue triage and impact assessment.
• Strong verbal and written communication skills, with the ability to translate technical issues into business‑friendly language.
• Experience working across cross‑functional teams, including business stakeholders, application development, and platform partners.

Preferred Qualifications

• Exposure to observability tools such as Grafana and Prometheus.
• Familiarity with ServiceNow, Jira, and related ITSM / work‑tracking tools.
• Basic knowledge of databases and data platforms (., Oracle, Microsoft SQL Server, MongoDB).
• General understanding of cloud environments, distributed systems, and automation concepts.
• Experience supporting batch‑heavy or large‑scale consumer platforms.

Core Competencies

• Ownership mindset with accountability for production stability.
• Ability to remain calm, analytical, and decisive during incidents.
• Strong situational awareness and big‑picture thinking across systems.
• Customer‑focused approach with urgency around consumer impact.
• Effective collaborator in a fast‑paced, highly visible support environment.