Operations analyst Jobs in San Mateo, CA

Go To Market Sales Operations Analyst

Redwood City, California, United States

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It's the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

Why Box Needs You

We are looking for a highly motivated GTM Sales Operations Analyst to join our growing Global Go-to-Market (GTM) Operations team. This individual must be proactive, extremely well organized, and solution oriented. Success in this role will leverage their understanding of technology and business acumen to assess requests and find solutions that meet stakeholder needs. A successful candidate will have demonstrated the ability to effectively work with all organizational levels within a fast-moving high-technology company, particularly interfacing between sales teams, IT, and internal cross-functional stakeholders.

What You'll Do

• Work with GTM Operations leadership to support functional enhancements and optimization projects for Salesforce, Outreach.io, Zoom Revenue Accelerator, ZoomInfo, 6Sense, LinkedIn Sales Navigator, GradientWorks, and other industry leading technologies
• Perform initial triage on system bugs or issues to guide appropriate teams to deliver timely solutions to the business
• Resolve systems bugs or issues that come through the Salesforce ticket queue, working with key cross-functional teams including Enterprise Systems, GTM Operations, and GTM business stakeholders
• Own data hygiene in Salesforce and connected sales tools
• Document technical requirements for system and process enhancements to ensure successful execution of top business objectives
• Work closely with Enterprise Systems team on system bugs and issues to increase value from GTM tools and streamline business processes
• Ad hoc support for run-the-business Salesforce enhancements including: new or updated permissions sets, flow or validation rules
• Oversee provisioning & de-provisioning process of all sales tools across our go-to-market team
• Provide excellent follow-through and support when needed; ensure a smooth transition when directing issues to other teams

Who You Are

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 2+ years of experience with the internet or software as a service (SaaS) industry
• 2+ years of experience in sales operations and/or Salesforce.com administration (Salesforce Admin certification preferred)
• Self-starter, highly analytical with sound decision-making skills
• Experience working in high-growth, performance focused environment
• Strong communication and interpersonal skills; must be able to foster and maintain positive partnering relationships with sales and internal departments
• Strong belief in the value of customer service and stakeholder management
• Passionate and curious about finding new ways to use technology to improve business processes

Required skills

• BS/BA required

#LI-Hybrid

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week. Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

Equal Opportunity

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and independence of people with disabilities and is committed to giving them the same opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided here.

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information, check out our benefits and perks. In accordance with OFCCP compliance, here is the Pay Transparency Provision.

United States Pay Range

$76,500 - $95,500 USD