Operations engineer Jobs in Richardson, TX

BrightStar Care of Plano / North Dallas
Full-time | Exempt | Salary + Monthly Bonus Opportunity

Help Build the Leading Home Care Brand in North & East Texas

BrightStar Care of Plano/North Dallas is on an ambitious growth trajectory-and we're looking for a sharp, detail-driven Sales Operations & Marketing Enablement Specialist to help us get there.

This role is perfect for a marketing or sales operations professional who thrives at the intersection of process, people, and performance. You'll be a critical partner to our sales, operations, and clinical teams, ensuring referral partners receive a best‑in‑class experience while helping BrightStar scale faster, smarter, and more efficiently.

If you're energized by building systems, improving workflows, and seeing the direct impact of your work on business growth, this role was built for you.

Your Mission

You will help enable BrightStar Care of Plano/North Dallas to become the #1 home care provider in North and East Texas. As part of our growth strategy, you'll take ownership of a newly defined role with the opportunity to shape how sales operations and marketing support work across the organization.

This is more than a job-it's a chance to build the playbook.

What You'll Accomplish in Your First Year

Within your first 12 months, you'll create meaningful value by:

• Supporting the sales team in securing new referral sources and approved patient targets
• Designing and documenting efficient sales operations processes that scale
• Streamlining internal referral workflows to achieve industry-leading turnaround times
• Improving responsiveness and communication across email, CRM, and sales tools
• Serving as a connector across sales, operations, and clinical teams

What You'll Do

Sales Operations & Enablement

• Serve as day-to-day operational support for the outside sales team
• Intake and manage incoming referral calls and inquiries with speed, clarity, and professionalism
• Act as a key point of contact for hospital case managers, social workers, nurses, and internal staff
• Ensure BrightStar is the fastest and most responsive provider in the market
• Maintain accurate, actionable data in the CRM system
• Analyze sales activity and performance trends to surface insights and improvement opportunities

Marketing & Brand Support

• Lead select marketing initiatives, such as monthly email newsletters and social media engagement
• Manage and optimize marketing and sales collateral (flyers, brochures, digital assets)
• Gather and share referral partner feedback to inform sales and marketing strategy
• Participate in select in‑person sales calls, networking events, and community outreach

Process Improvement & Strategy

• Develop and document SOPs for sales operations-the foundation of your success playbook
• Improve cross-functional communication to support seamless referral handoffs
• Identify opportunities to leverage tools and technology to improve speed, consistency, and quality
• Continuously refine processes to support growth and scalability

What We're Looking For

We're seeking a confident, organized professional who combines polished communication skills with operational rigor.

You'll bring:

• Bachelor's degree in marketing, business administration, healthcare management, or a related field (preferred)
• Strong written and verbal communication skills-you're clear, professional, and persuasive
• Excellent organizational and time-management abilities
• Comfort managing multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office (Outlook, Excel, Word)
• Experience with CRM systems (a plus)
• A proactive mindset-you take ownership and follow through
• Professional discretion, integrity, and accountability

Sales support, marketing coordination, or operations experience is helpful-but we're equally interested in candidates with strong transferable skills and the drive to grow.

Why BrightStar Care of Plano/North Dallas?

• Be part of a growing, mission-driven organization with big goals
• Work directly with sales leadership and decision-makers
• Make a visible impact on growth, efficiency, and brand reputation
• Enjoy autonomy, ownership, and the opportunity to shape a new role
• Competitive salary with monthly bonus opportunity

If you're a marketing‑savvy operations professional who wants to do meaningful work-and see your ideas come to life-we'd love to meet you.

Apply today and help us raise the standard for home care in Texas.