[breadcrumb.workplace_remote] Operations manager [h1.location_city]

Job Description

INTERFAITH CENTER OF NEW YORK INC (ICNY)

Operations Manager

NOTE : to be considered, please email your resume and attach a cover letter to info@interfaithcenter.org.

The Interfaith Center of New York (ICNY) works to overcome prejudice, violence, and misunderstanding by activating the power of the city’s grassroots religious and civic leaders and their communities. Our goal is to create understanding and respect among the city’s immigrant and grassroots religious leaders and their communities, as well as to encourage civic participation. Together, we address the city’s shared social concerns. For further information, go to www.interfaithcenter.org.

Job Summary

Skills and Experience : The Operations Manager should have experience in office management / administration. He / she / they should have the ability to manage multiple assignments under deadlines, take direction from supervisor and senior colleagues alike, take independent action / initiative when appropriate, and be comfortable working in a small office environment. The ideal candidate should have strong organizational and editing skills, a strong working knowledge of Microsoft Office (Word, Outlook, SharePoint, and Excel), familiarity with Salsa or similar CRM database solutions, familiarity with social media platforms and other online systems / platforms (design platforms like Adobe / Canva would be a plus), familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers, experience assisting departments such as finance and HR, as well as experience with sending large mailings and dealing with vendors. Reliability, attention to detail, ability to work effectively under deadline pressure, and a deep respect for religious / cultural diversity are all a must. This position reports to the Director of Development. The job description is below, and the candidate will be asked to review existing processes for the purpose of suggesting improvements and implementing changes for the benefit of the role and the organization.

Hours : Full-time, 40 hrs / wk, Monday - Thursday in office, Friday option to be remote

Salary : 54,000 – 58,000

Start Date : January 5, 2026

Benefits : Medical and Dental

Operations Manager Job Description

(i) Act as first point of contact for organization, e.g. offer reception duties such as answering the phone, welcoming guests, keep public areas guest-ready, and replying to public’s request for information

(ii) Oversee annual audit by acting as liaison to accounting consultant, staff, and auditors

(iii) Identify and implement ways to improve systems including communications -internal and external, data collection and tabulation, and general office flow

(iv) Improve organizational database use and capacity

(v) Use social media and eblasts to increase engagement and volume of engagers / subscribers

(vi) Create and update a rapid response / text blast for our migrant advocacy work

(vii) Oversee re-grants to include soliciting reports and organizing invoicing and payments

(viii) Maintain vendor relationships e.g. water fountain provider, printer company, landlord

(ix) Track and update office inventory, place orders as needed for day-to-day needs and events e.g. conferences or meetings

(x) Facilitate staff meetings and send reminders in follow up

(xi) Maintain and update website (e.g. adding and removing events, adding sliders and popups, updating the news sections and changes e.g. board and staff additions

(xii) Create monthly newsletters (listing of events with images) and one-off eblasts for fundraising, ICNY events, or rapid responses and pertinent announcements using Salsa HQ

(xiii) Coordinate and update staff calendar

(xiv) Monitor mailboxes on site and at post office

(xv) Maintain insurance policies (e.g. board, health) and stay up to date with NY State Laws

(xvi) Monitor expenses and create outgoing payments / reimbursements using online banking

(xvii) Post on social media channels and monitor for reposts, replies, or other actions as needed

(xviii) Record and track incoming donations (in Salsa CRM), create and file acknowledgement letters in collaboration with ED or DD, pending level of gifts received.

(xix) Reserve meeting rooms, organize catering, and oversee printed materials for

meetings / events including four board meetings per year

(xx) Onboard and off-board interns and employees as needed e.g. server access, handbook

(xxi) Assist with 600+-piece mailings 2x a year for year-end Appeal and mid-year Gala

(xxii) Attend events at times after hours or offsite to help with check in and on-site coordination

(xxiii) Take on occasional projects(past examples include overseeing the website’s redesign with outside consultants, helping with a database update, and moving items out of a storage unit)

The ideal candidate will possess a combination of skills, experience, and passion in the following areas :

• Experience in office management / administration and project management
• Outstanding organizational skills for both big picture planning and small details
• Strong working knowledge of Microsoft Office is essential
• Strong working knowledge of Salsa or similar database solutions
• Familiarity with social media platforms and online systems
• Familiarity with managing and troubleshooting software and computer equipment and experience interacting with technology providers
• Familiarity with design applications like Adobe and Canva preferred
• Strong interpersonal skills and a good sense of humor comfortable working in a small office environment, and managing relationships with vendors
• Effective multi-tasker able to manage multiple priorities under deadlines
• Able to take direction from supervisor and senior colleagues, and take independent action / initiative when appropriate
• Reliability, attention to detail, consistent follow-through on commitments, and an ability to work effectively under deadline pressure
• Deep respect for religious / cultural diversity

To apply send a current resume and cover letter to info@interfaithcenter.org with “Office Manager” in the subject line of your email. Applications must include a cover letter as an attachment for consideration.