[breadcrumb.workplace_remote] Operations manager [h1.location_city]

divh2Operations Manager Casa Madera, West Hollywood / h2pAbout Casa Madera : Where The Sand Meets The SeaWhen you first step into Casa Madera, you immediately recognize something inherently inviting. Time slows as you dip into a warm, immersive experience that revolves around the ubiquitous tradition of celebrating each meal. Youll gather around tables that are home to chef-driven selections that draw from the rich culinary traditions of Mexican coastal cuisine refined by French technique and Japanese precision. Casa Madera is a high-energy, fine-dining concept from hospitality group Noble 33, located in both West Hollywood and Toronto. / ph3Role Overview : / h3pThe Operations Manager reports directly to the General Manager and plays a critical role in driving daily operations while ensuring every guest interaction reflects our high standards. This position supports the restaurant team, oversees a designated group of employees, and partners with the Executive Chef and GM to manage costs, drive sales, and grow the business. Additionally, this role manages our hotel partnership at the Mondrian, overseeing morning coffee service for guests, in-room dining, and the staff cafeteria. / ph3Key Responsibilities : / h3h4Team Leadership Development / h4ulliRecruit, hire, train, and retain top talent across operations and culinary teams / liliConduct performance reviews, document coaching, and identify key employees for growth / liliLead by example, modeling brand standards and fostering a supportive, high-performing culture / liliOversee scheduling, team management, and daily staff performance / li / ulh4Operational Excellence / h4ulliBecome proficient in all FOH and BOH functions / liliEnsure adherence to health, safety, and sanitation regulations / liliOversee daily venue management, including administrative tasks, repairs, and maintenance / liliAuthorize service comps and voids, maintaining operational integrity / li / ulh4Brand Standards Guest Experience / h4ulliMaintain consistent service and presentation across all food, beverage, and guest interactions / liliConduct daily venue walkthroughs to ensure Mint Condition standards / liliHandle guest complaints with professionalism and urgency / liliSupport development of new service standards, menu items, and guest engagement practices / li / ulh4Marketing Business Development / h4ulliSupport marketing strategies and business development initiatives / liliCoordinate VIP, influencer, and promotional programs to maximize revenue / liliBuild and maintain positive relationships with neighboring businesses / li / ulh4Inventory, Labor Financial Management / h4ulliOversee inventory and labor management, controlling costs and reducing waste / liliSupport financial operations including budgeting, forecasting, and PL management / liliEnsure proper handling of cash, petty cash, credit card transactions, and tips / liliAssist with audits and ensure compliance with financial controls / li / ulh3Qualifications : / h3ulliBachelors degree in Business, Hospitality, or related field, or equivalent experience / lili35 years management experience, ideally in upscale restaurants or lifestyle hotels / liliThorough knowledge of food beverage operations, health codes, and liquor laws / liliExceptional multitasking, communication, and organizational skills / liliPassion for hospitality and creating exceptional guest experiences / liliProven ability to build positive working relationships and lead teams effectively / liliFlexibility to work weekends, holidays, and on-call shifts / li / ulh3Physical Requirements : / h3ulliAbility to lift / carry / push / pull up to 35 lbs / liliAbility to stand, sit, or walk for extended periods / liliManual dexterity for operating restaurant equipment and completing daily tasks / li / ulh3Location Schedule : / h3ulliCasa Madera, West Hollywood, CA / liliFull-time, MondaySunday (including weekends and holidays) / li / ulh3Benefits : / h3ulliMedical, dental, and vision coverage / liliPaid time off / liliEmployee dining discount / li / ulpAmericans with Disabilities Act (ADA) : The above statements describe the principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. / ppEqual Employment Opportunity (EEO) Statement : Noble 33 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Noble 33 participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. / p / div