Operations research analyst Jobs in Springfield, MA

Business Analyst

Join a team focused on the success of our customers, the success of our communities, and the success of each other. Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with $11.7 billion in total loan volume and $29 million in annual financial services revenue from 18,000 customers across our 8-state territory. We are One Team Working Together with a focus on our five pillars: Outstanding Customer and Employee Experience, Quality Growth, Operational Excellence, Commitment to our Communities, and Protecting Customer Information. The Business Analyst provides support to the Product Owners, the Technology Team as well as the greater organization. They ensure the timely discovery, development, testing and delivery of items associated with the Farm Credit East roadmap. The Business Analyst will act as Subject Matter Experts for the products they are supporting, assisting with troubleshooting and identifying areas of opportunity for product innovation. The value drivers for this role are as follows: Bridge the gap between the strategic vision and day-to-day operations, while delivering a consistent message and ensuring stakeholder alignment Evolve and innovate at an accelerated pace while remaining grounded in Farm Credit East experience Works as a collaborative partner that drives transformational initiatives across all lines of business Come join a collaborative, customer-focused team at Farm Credit East!

Duties and Responsibilities:

• Product Development: Works closely with product owner(s) to execute on the core business system strategy to meet or exceed customer and user expectations and gain alignment with key stakeholders Helps execute on the Core Business System Portfolio Management Plan which governs current and future FCE core business systems including performance metrics, identifies risks and opportunities, prioritizes high-value products, optimizes resource allocation across the portfolio and balances the product mix among strategic initiatives
• Product Innovation: Creates requirements for new/updated existing core business systems ideas within the defined FCE ideation process Works closely with product owner(s) to determine, monitor and update the plan and methodology to ensure deep user knowledge for each platform to utilize in core business system innovation Works creatively with FPI, core business system vendors and Farm Credit System partners to optimize platform solutions and design
• Product Communication: Develops a deep understanding of customer, employee and FCE needs within the core business systems Supports the communication strategy for each new/existing core business system to align with FCE's overall communication plan and enable optimal system adoption and utilization
• Change Enablement: Engaged in training and full adoption of FCE's technology platforms to meet association and customer needs Demonstrates a strong commitment to standardized methods to improve efficiency, collaboration, and embodiment of One Team Working Together Support organizational transformation providing guidance in change enablement, communications, and training supporting delivery and adoption of strategic programs within the organization Works cooperatively with the change enablement team to develop the Communication/Change Enablement Plan and associated training for each process, system or technology rollout

Job Qualifications and Requirements: This position requires a Bachelor's degree in business, agriculture or a related field or an equivalent combination of education and experience to perform the essential functions of the job. Experience and expertise in the FISERV DNA, Salesforce, nCINO, CCH Tax or Encompass LOS Platform preferred. Experience in software Testing and/or Quality Assurance preferred. Salesforce certifications are a plus.

Compensation and Benefits: Salary Range: $55,000 to $90,000 commensurate with experience Short-Term Incentive to reward business results Retirement Contributions : 401k match up to 6% of salary; or for those unable to take full advantage of the 401(k) match, verified student loan payments may qualify for an employer match in your 401(k) up to 6% of salary Defined Contribution retirement plan funded at 2-9% of salary depending on years of service Time Off: 15-25 days of vacation leave per year, depending on years of service 12 days of holiday leave per year 7.5 days of sick leave in your first year, followed by 12 days of sick leave per year thereafter; unlimited rollover of unused sick leave year to year Health and Insurance: Comprehensive medical, dental, and vision plans, including preventive care and wellness programs to support your overall health and well-being Health Savings Account Life insurance at 2x base pay Accidental Death and Dismemberment insurance at 2x base pay Long-term disability insurance at 2/3 base pay Additional Benefits: Tuition reimbursement Continuing education and training Employee Assistance Program offering a wide variety of tools and resources Farm Credit East is an Equal Opportunity Employer.