Operations specialist Jobs in Baltimore, MD

Real Estate Operations Specialist

The Real Estate Operations Specialist owns the operational performance of Allegis Group's real estate portfolio 418 offices and over one million square feet. The Specialist is accountable for outcomes: service quality, cost efficiency, vendor performance, and seamless execution across every location in the portfolio.

The Specialist manages office services programs from end to end, owning vendor relationships, holding partners to contractual commitments, and driving continuous improvement across the portfolio.

A core part of this role is supporting office openings and relocations through active vendor management coordinating service providers, tracking deliverables, and ensuring vendors execute on time and to standard. The Specialist is the operational point of contact for vendors throughout these transitions, keeping work on track and escalating issues when needed.

The Specialist serves as the primary operational resource for office services initiatives across the portfolio, balancing the demands of day-to-day management with the discipline required to drive multiple projects forward simultaneously.

Success in this role requires someone who takes initiative, communicates proactively, and holds themselves to the same standard they hold their vendors and partners.

In-Office Requirement: Required in-office presence at least 4 days per week.

Responsibilities

Essential Functions:

Workplace & Vendor Operations

• Lead the operational setup of office services and vendors for new office openings, relocations, and expansions in partnership with Real Estate Project Management.
• Own and manage day-to-day workplace services including coffee, water, shredding, mail, office supplies, and equipment across assigned locations.
• Manage vendor performance, ensuring service levels, issue resolution, and compliance with contractual terms.
• When performance falls short, the Specialist identifies the gap and fixes it.
• Identify, assess, and resolve service issues, escalating only material risks or exceptions.

Sourcing & Contracts

• Collaborate with Procurement on supplier evaluations, pricing reviews, and contract documentation.
• Review and validate invoices for accuracy, compliance, and alignment with contracted services.
• Providing subject matter expertise to the Procurement team for vendor contracts and renewals for Office Services programs, ensuring continuity and cost.

Financial & Reporting Support

• Own tracking and analysis of vendor spend and prepare regular reporting on budgets, forecasts, and program.
• Proactively identify and recommend cost-saving and cost-avoidance opportunities, partnering with leadership on implementation where appropriate.

Cross-Functional Coordination

• Serve as the primary operational liaison to Real Estate Project Management and Transaction teams for assigned office services programs.
• Represent office services in project planning meetings to ensure operational readiness and timely execution.
• Lead communication with internal stakeholders, setting expectations, timelines, and service standards.

Budget Responsibility:

• Manage program-level spend tracking and provide data and insights supporting annual budget development.
• Manage project-level spend tracking and provide data and insights supporting annual budget development.
• Prepare and deliver monthly and quarterly spend reporting, highlighting trends, risks, and variances.

Qualifications

Minimum Education and/or Experience:

• Bachelor's degree or equivalent professional experience in corporate real estate, facilities, procurement, or operations.
• Procurement or vendor management experience
• Experience supporting workplace or service-oriented environments

Skills/Abilities:

• Strong communication and organizational skills.
• Ability to manage multiple priorities and projects
• Knowledge of office operations and workplace suppliers.
• Ability to quickly learn specific intricacies of Allegis's workplace operations.
• Experience working with vendor databases, procurement systems, or service contracts.
• Proficiency in Microsoft Office Suite.

Core Competencies:

• Build relationships
• Develop people
• Lead change
• Inspire Others
• Think critically
• Communicate clearly
• Create Accountability

Benefits Overview: Benefits are subject to change and may be subject to specific elections, plan, or program terms. This role is eligible for the following:

• Medical, dental & vision
• Hospital plans
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Company paid Basic Life and AD&D as well as voluntary Life & AD&D for the employee and dependents)
• Company paid Short and long-term disability
• Health & Dependent Care Spending Accounts (HSA & DCFSA)
• Transportation benefits
• Employee Assistance Program
• Tuition Assistance
• Time Off/Leave (PTO, Allegis Group Paid Family Leave, Parental Leave)

Salary Range: $56,800 - $85,200. The position is bonus eligible. Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email Lauren Lara at llara@allegisgroup.com or call 410-579-3526 for other accommodation options.