Operations specialist Jobs in Grand Rapids, MI

Learning Operations Specialist

Acrisure is seeking a Learning Operations Specialist to join our Learning & Development team. This role will lead the design, execution, and continuous improvement of the enterprise learner experience across systems, communications, and engagement channels. This role operates with a high degree of autonomy to translate L&D strategy into scalable operational solutions, owning the intersection of the learner experience, learning technologies, and internal marketing. The Learning Operations Specialist establishes standards, drives adoption, and optimizes how learners discover, access, and engage with development opportunities across the enterprise. While serving as a key decision maker and advisor within L&D, this role will enable program effectiveness through thoughtful design of learner journeys, use data to drive insights, and have a continuous improvement mindset for operational excellence.

Responsibilities

• End-to-End Learner Experience
• Learner Communications Strategy
• L&D Marketing & Engagement
• Learning Technology & Platform Enablement
• Operational Excellence & Continuous Improvement
• Data, Insights, & Decision Support
• Cross-Functional Partnership & Influence

Requirements

• Demonstrated ability to own and manage complex, cross-functional workstreams with minimal direction
• Proven experience making independent decisions related to prioritization, process improvement, and issue resolution
• Strong strategic thinking with the ability to translate concepts into scalable operational solutions
• Excellent communication skills with experience in crafting targeted, audience-centric messaging
• Systems mindset with the ability to identify friction and optimize end-to-end experiences
• High attention to detail with a commitment to quality, consistency, and continuous improvement
• Proficiency in Microsoft 365 tools, including SharePoint, Teams, and Excel
• Familiarity with Work Management software (e.g. Monday.com, Asana, Trello, Jira)

Education and Experience:

• Bachelor's degree in Business, Human Resources, Learning & Development, or a related field (or equivalent experience)
• 4+ years of experience in operations, enablement, learner experience, program management, or similar roles
• Experience supporting enterprise learning systems (e.g., LMS, LXP, SharePoint) strongly preferred

Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we're building more than a business, we're building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.
• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.
• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.
• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.
• and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting leaves@acrisure.com.

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.