Operations specialist Jobs in Springfield, MA

HR & PRO Specialist

AstroLabs is the Gulf's leading business expansion platform. We support the expansion of high-growth businesses in Saudi Arabia and UAE, developing strategic industries through partnerships with government and private sector organizations.

We've taken care of the market entry of 1,500+ companies in the region, enabled 1,500 companies through our sector-leading programs, and have built an active Community of 10,000+ market leaders in KSA and UAE.

AstroLabs offers a range of Business Growth Solutions for companies we've set up and for companies already operating in the market, including coworking and office spaces, community and network access, Post Setup services such as HR and GRO, and recruitment.

We are seeking a detail-oriented and driven HR & PRO Specialist who excels at executing HR, PRO, and GRO services with precision, speed, and compliance. You thrive behind the scenes, ensuring our clients' businesses run seamlessly by managing government platforms, processing essential documentation, and maintaining accuracy across systems.

You are meticulous, proactive, and take pride in operational excellence, ensuring every task, update, and process contributes to AstroLabs' promise of quality delivery and reliability.

This is a non-client-facing role, ideal for individuals passionate about perfecting execution, mastering systems, and ensuring every service is delivered with excellence and consistency.

In this role you will manage:

Service Delivery & Operational Excellence

• Execute HR, PRO, and GRO services for clients such as visa processing, employee registration, insurance issuance, certificate renewals, and residency management.
• Maintain exceptional accuracy and timeliness in all assigned tasks and services.
• Keep all systems and trackers (ClickUp, internal CRMs, Excel sheets, etc.) updated with at least 95% accuracy.
• Execute services through government platforms such as QIWA, GOSI, Muqeem, and Mudad, ensuring compliance and operational efficiency.
• Liaise with government entities (MISA, MC, MOFA, Chamber of Commerce, etc.) online and in person when required.
• Maintain and enhance documentation, SOPs, and process checklists to ensure consistency, efficiency, and scalability.

Systems Discipline & Reporting

• Log working hours in relevant tracking systems and maintain an optimal utilization rate.
• Ensure all deliverables and updates are recorded systematically for reporting and compliance purposes.

Problem Solving, Adaptability & Innovation

• Troubleshoot operational bottlenecks or delays and coordinate solutions within your scope of work.
• Stay updated on evolving regulations and adapt workflows accordingly.
• Approach challenges with curiosity, accountability, and a solutions-oriented mindset.

Collaboration, Integrity & Growth

• Share learnings and updates with peers to foster a culture of continuous improvement.
• Participate in internal trainings to strengthen technical knowledge and professional maturity.
• Uphold AstroLabs' standards of integrity and professionalism in all interactions with internal teams and external partners.

Operational Experience

• Strong understanding of HR, PRO, and GRO processes in Saudi Arabia.
• Skilled in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems.
• Excellent attention to detail, organization, and time management.
• Proficiency in Microsoft Office (especially Excel) and CRM tools.
• Strong written and verbal communication skills in Arabic and English.

Job Requirements

• Experience in HR, PRO, and GRO processes, preferable for KSA.
• Knowledge in using government portals such as QIWA, GOSI, Mudad, Muqeem, and similar systems is a plus.
• Excellent attention to detail, organization, and time management.
• Proficiency in Microsoft Office (especially Excel) and CRM tools.
• Strong written and verbal communication skills in Arabic and English.
• Proven ability to manage multiple requests while maintaining quality and compliance.
• A proactive learner who thrives in a fast-paced environment and adapts to new systems or regulations quickly.
• Integrity, ownership, and reliability, you take pride in doing things right and on time.