Operations technician Jobs in Madison, WI

Manager, Technology Operations (Tech Ops)

Come find your spark at Quartz! Quartz Health Solutions is seeking a Manager, Technology Operations (Tech Ops) to lead a team responsible for the reliability, performance, and continuous improvement of core infrastructure services. This role will oversee systems administration, network operations, voice/telecommunications systems, and service management processes, ensuring stable, secure, and scalable technology operations that support critical services.

Key skills the Manager, Tech Ops will use on a regular basis:

• Infrastructure and Operations leadership
• ITIL practices
• Networking and voice systems expertise
• Incident problem management
• Vendor management
• Strategic thinking and execution
• Communication skills and stakeholder engagement

Benefits:

• Play a key role in driving operational excellence, modernizing infrastructure, and delivering a seamless technology experience for users
• Starting salary is based on skills and experience: $116,800 - $146,000 plus robust benefits package

Responsibilities

• Leadership
  • Selects, develops, mentors, and retains engaged and high-performing staff. Provides coaching, development opportunities, and performance management
  • Fosters a culture of accountability, collaboration, and continuous improvement
  • Manages relationships with vendors and managed service providers
• Operational Excellence and Service Delivery
  • Maintains oversight of teams responsible for the design, implementation, and support of systems administration, network engineering and administration, voice administration and unified communications, ITSM platforms and service desk processes.
  • Oversees the day-to-day infrastructure operations, ensuring high availability and performance.
  • Manages SLAs (Service Level Agreements), incident response, and service delivery metrics.
  • Leads major incident response and resolution efforts
  • Promotes proactive monitoring, automation, and reliability improvements
  • Oversees disaster recovery and business continuity planning
• Strategy and Innovation
  • Identifies and implements modern infrastructure solutions and automation opportunities.
  • Leads complex, highly-visible initiatives to improve scalability, security, and operational efficiency.
  • Facilitates collaboration across technical teams, business units, and leadership on complex operational issues.
  • Influences stakeholders and drives alignment on prioritization and investment on key initiatives.

Qualifications

• Bachelor's degree in information technology, computer science, or related field with 5+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
  • Or associate degree in information technology, computer science, or related field with 8+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
  • Or high school equivalency with 11+ years of experience in IT infrastructure, technical support, systems administration, network engineering/administration, or voice administration
• Experience leading technical teams and managing third-party vendors or service providers
• Familiarity with Microsoft technology stack administration, including Windows OS, Microsoft 365, Azure AD, Outlook and related Office technologies
• Working knowledge of network engineering and administration concepts, including Palo Alto and Cisco technologies
• Working knowledge of voice administration platforms, including CCaaS (contact center as a service) solutions, Microsoft Teams Voice, VOIP, and contract center technologies
• Understanding of healthcare technology environments and regulatory considerations
• Expertise in IT service management processes and operational best practices
• Ability to lead cross-functional teams and influence stakeholders
• Strong analytical and problem-solving skills
• Commitment to customer-centric service delivery
• Ability to build relationships with internal and external vendors
• ITIL foundation certification, or ability to obtain within 6 months of position start date
• Relevant technical certifications (network, cloud, systems) or ability to obtain within 6-12 months of position start date

Hardware and equipment will be provided by the company, but candidates must have access to high-speed, non-satellite Internet to successfully work from home.

We offer an excellent benefit and compensation package, opportunity for career advancement and a professional culture built on the foundations of Respect, Responsibility, Resourcefulness and Relationships. To support a safe work environment, all employment offers are contingent upon successful completion of a pre-employment criminal background check.

Quartz values and embraces diversity and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified person with disability.