Outreach coordinator [h1.location_city]
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Outreach coordinator • palm bay fl
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This position may be eligible for Sign-On Bonus and Relocation Assistance! • • •.To be fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by : serving as the day-to-day le...[show_more][last_updated.last_updated_variable_days]
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Orthopedic Care Coordinator
HEALTH FIRST CAREERSPalm Bay, FL, United States[job_card.variable_days_ago]
[job_preview.job_type]
- [job_card.full_time]
[job_card.job_description]Lead regularly scheduled meetings with hospital administrators, the Center medical director, other physicians and key staff. Manage the build out and oversee the day-to-day facility operations within the Center. Develop a community education and seminar program inclusive of schedules, presenters, content and materials. Identify patient amenities and secure necessary resources to administer the services. Integrate program into Orthopedic Service Line. Assists in driving action plans for variances related to Joint Center goals. Facilitates the development and utilization of a volunteer program Ensure appropriate pre-op preparation for every patient. Create and oversee an ongoing quality improvement plan. Develop standardized care plans with the surgeons including pre-op, post-op and discharge orders. Develop and oversee the creation of pre- and post-op teaching classes including the coordination of teaching materials with the physicians' office. Monitor the measurement system for tracking surgical outcomes and patient satisfaction and identify areas that require improvement. Provide key results at Leadership Team meetings and for other stakeholders as necessary. Key results may include : outcomes, progress against budget, patient satisfaction, complications, denied days, hospital-wide survey results, nurse call back results, etc. Oversee the development and on-going editing of unit-specific forms and patient education materials including : Nurse Discharge Checklists, Coach Discharge Checklists, Patient Guidebooks, Daily Newsletters, Wall Hangings, and other standardized materials for the Destination Center. Post-Acute care surveillance to include patient tracking, data presentation and issue resolution. Exceed expected patient outcomes based on Stryker Marshall Steele criteria and benchmarks Supports Health-First Philosophy of people centered caring. Works effectively with patients, families, and staff Establishes effective working relationships with members of the hospital community, especially staff in the Surgery, Medicine, Nursing, Medical Records and the Information Systems Department whose support is necessary for management and success of the program. Contacts patients and / or families via telephone and / or written communications postoperatively for the purpose of identifying possible occurrences associated with surgical procedures performed at the hospital. Coordinate patient luncheons. Provide patient education through one on one format and patient education support groups. Develops strategies to improve customer satisfaction scores. Works within budgetary constraints. Increase PCP awareness of benefits of Joint Center and appropriate patient prep for Ortho appointment. Create schedule for surgeon community lectures and events. Collaborate with providers and administration to identify opportunities to increase volume. Assists in increasing utilization of services offered at Health First. Participates in marketing of Ortho service line by attending and representing Health First at community outreach events. Act as a destination center liaison at community lectures by answering questions and collecting appointments. Decrease costs through reduction of readmissions and LOS by driving action plans and fostering team engagement. Clinical background - R.N., P.T., PA-C, CRNP, preferred. Minimum of 5 years of experience preferred. Proven working relationship with surgeons. Experience with patient / staff education. Experience in achieving results and working with process management. Ability to analyze tasks, processes and situations and promote quality improvement Ability to prioritize work and manage time Exceptional organization skills Good interpersonal skills Demonstrate leadership skills Good oral and written communication skills Ability to manage several broad-scoped projects at one time Ability to prepare clear and concise documentation within scope Ability to work tactfully and effectively with the team members, vendors and community Demonstrated self-direction Ability to delegate tasks and responsibility Good public speaking skill with demonstrated ability to present to large groups Ability to sit for long periods of time and perform typing skills using hand dexterity up to two hours at a time, 6-8 hours per day. Ability to work flexible and / or long hours as required. Must be able to bend and reach at all times. Must be able to carry a minimum of 20 lbs. Must have visual acuity / near depth perception, visual acuity / far depth perception at all times Must be able to hear and speak clearly. Ability to coordinate multiple tasks on an ongoing basis. Ability to adapt to changing organizational requirements and business applications. Ability to identify priorities.
Job Requirements
- This position may be eligible for Sign-On Bonus and Relocation Assistance!
POSITION SUMMARY :
To be fully engaged in providing Quality / No Harm, Customer Experience, and Stewardship by : serving as the day-to-day lead within the Destination Center of Superior Performance and supervise the development, implementation, and organization of the overall program. The Care Coordinator (CC) will coordinate the efforts between surgeons, hospital administration and staff while tracking the progress of the program and identifying areas that require attention. The CC is responsible for all program management, report generation and review, process improvement, patient satisfaction, facilities review, budget (if required) and administrative activities within the Center.
PRIMARY ACCOUNTABILITIES :
Engagement :
Quality / No Harm :
Customer Experience :
Stewardship :
Work Experience
QUALIFICATIONS REQUIRED :
PHYSICAL DEMANDS :
MENTAL DEMANDS :
Benefits
ABOUT HEALTH FIRST
At Health First, diversity and inclusion are essential for our continued growth and evolution. Working together, we strive to build and nurture a culture that recognizes, encourages, and respects the diverse voices of our associates. We know through experience that different ideas, perspectives, and backgrounds create a stronger and more collaborative work environment that delivers better results. As an organization, it fuels our innovation and connects us closer to our associates, customers, and the communities we serve.