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Overnight • durham nc
- [promoted]
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Concord HospitalityDurham, NC, United States- [job_card.full_time]
Job Details :
To serve and assist guests during their stay by creating a memorable and efficient arrival, check in, departure and overall stay experience. To handle guest requests including help with luggage, transportation, information and other requests.
DUTIES AND RESPONSIBILITIES :
- Greeting and assisting guests in a friendly and professional manner. Responsible for always being visible in the lobby area to recognize visual clues that assistance may be needed.
- Handling of luggage and boxes at guest and group registration and departure. Perform the task of tagging and storage of luggage when requested.
- Escorting guests to their rooms, promoting hotel amenities including irons and ironing boards, coffeemakers, blackout drapes, location of vending / ice machines, athletic club, video checkout, etc.
- Assisting in the delivery of keys, mail, faxes, and messages in a timely manner.
- Providing area directions and information.
- Assisting guests with valet parking and securing taxis when requested.
- Transporting guests to and from the airport.
- Able to drive and maintain hotel vans' cleanliness, maintenance, and fueling.
- Deliver and pick-up of guest laundry.
- Keeping porte cochere free of debris; ensuring trashcans are emptied daily.
- Answering telephones in a professional manner.
- Provide the RTP Shuttle Service when assigned.
- Use of GXP system to complete tasks and report issues / request
- Perform other assigned duties.
REQUIREMENTS :
PHYSICAL ABILITY :
Here are some reasons our associates like working for us :
Benefits (Full Time Associates only)
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical / dental / vision plans, life insurance, ST / LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.
Why Concord?
Our culture is based on our five Cornerstones and they are what we consider our foundation : Quality, Integrity, Community, Profitability, and Fun. It's important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.
You take pride in your work, the hotel, and your employer to make sure we exceed our guests' expectations. If this is you, we want you to contact us... Now!
If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M / F / D / V. We maintain a drug-free workplace.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.