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Passenger service agent • miami fl
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Guest Service Agent
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Peachtree GroupMiami, FL, US- serp_jobs.job_card.full_time
Guest Service Agent
The Guest Service Agent is responsible for processing check-ins and check-outs, securing payments, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional, and timely manner, while maintaining high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to deliver exceptional service while upholding brand standards.
Duties
- Greet guests upon arrival and provide a warm welcome.
- Manage front desk operations, including check-in and check-out processes.
- Handle guest inquiries via phone systems and in person, ensuring prompt and courteous responses.
- Maintain accurate records of guest information and reservations.
- Assist guests with special requests, including room changes or additional services.
- Collaborate with other hotel departments to ensure guest satisfaction and overall hotel success.
- Provide information about the resort's amenities, services, and local attractions.
- Address any guest complaints or concerns with professionalism and empathy.
Skills
Join our team as a Guest Service Agent, where you will play a vital role in creating lasting impressions for our guests.
Peachtree Group offers a comprehensive benefits package, which includes medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support a work-life balance, we offer paid holidays and paid time off. Additional perks include access to our Employee Assistance Program and a Fund.